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SalarySales and Customer Service Executive, English Online
Date: 5 Apr 2024
Location: London, UKM, GB
Company: British Council
English OnlineSales and Customer Service Executive – contract
Based in anywhere in the UK (100% remote role)
Immediate start date (on successful screening completion)
Complete your application by 21 April 2024 23:59 GMT/UK time.
This is an opportunity to play a key role in delivering an excellent customer experience to the British Council’s flagship 100% online learning product for Adults – English Online.
English Online is aimed at adults learning English worldwide, who are absolutely committed to improving their English. Classes are designed around real-life topics and students undertake practical language tasks in group and private classes. It offers a flexible timetable, personalised learning paths and globally connected classrooms. We’re looking to build our international Customer Support team to provide an ‘always on’, 24/7 timetable, customer experience.
As well as providing an outstanding customer experience for our students, you’ll play a key role in helping us learn more about our customers and in supporting commercial success. We’re a fast-moving global business so you should be able to adapt quickly and enjoy trying out innovations in online Customer Support.
At present, we are only accepting applications from individuals who currently reside in the UK.
Essential skills, experience and qualification required:
- Minimum language requirements: English Minimum C1 CEFR.
- Excellent communication skills – written and spoken.
- A high level of attention to detail.
- Diploma/Degree or equivalent qualification, or equivalent work experience (at least 2 years).
- Substantial experience in a Customer Service role.
- Experience of working in an international context and with international customers.
- Ability to manage, schedule and prioritise multiple tasks.
- Experience of Customer Relationship Management (CRM) platforms and reporting tools.
- A working knowledge of Microsoft Office applications. Right to work in the UK.
Desirable Requirements:
Desirable Qualifications: Professional qualification in a relevant business discipline (e.g., Customer Service, Business Management, Marketing) or a related subject. Desirable Role Specific Knowledge & Experience:
- B2C Sales and/or marketing experience.
- Experience in the education industry – particularly in the ELT sector.
- Working knowledge of General Data Protection Regulation (GDPR) legislation and data governance.
- Experience of multi-country working. Experience providing customer support in an online environment.
This a 100% remote role so you will need a high-speed internet connection and a laptop.
This role requires a flexible approach to shift patterns, including evening and weekend working, and all members of the team will be timetabled to ensure coverage across global time zones. While your shift may vary depending on scheduling needs, the standard hours of work for Sales and Customer Service Executives are 7 hours a day (05 days/35 hours a week). This is usually worked between 08:00 and 22:00 (according to local time zones). We are currently seeking to recruit an individual who would be available to work both on Saturdays and Sundays, with two days off during the week.
Process:
- Complete your application by 21 April 2024 23:59 GMT/UK time.
- Shortlisted candidates will be invited to complete a pre-recorded video interview.
- Successful candidates will be invited to the final step of the recruitment process, a live online interview.
- As soon as you’ve accepted you can start the onboarding and pre-appointment screening.
Please note the following:
When completing the application form, our recruitment system will ask for country preferences (where you would like to work). As this is a home-based role, please select your existing country of residence (UK).
Successful applicants will not be employed directly by the British Council. Individuals will be contacted directly by our local contracting and payroll partner in the UK and as such, by submitting your application for this role, you agree to have your contact information shared with our contracting and payroll partner in the UK. Introductions to the payroll partners and any subsequent engagement will be managed by Comensura, our outsourced recruitment partner in the UK.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
