Address
Form of workPurpose
- To provide the best level of service to Russell’s Food and Drink customers in accordance with the Company’s standards and procedures
- To assist the Manager in all aspects of the business including sales, security and stock control
Responsibilities/Key Tasks
- To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products & services
- To assume responsibility for housekeeping standards both inside and outside the store according to Company standards
- To ensure that stock is controlled and merchandised to Company standards at all times
- To ensure that the premises are safe and secure at all times
- To comply with the Company regulations with regard to cash handling and administration
- To comply with Government legislation with regard to age related sales
- To adhere to Company policies and procedures
- To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation
- Any other duties relevant and related to the post
Educational qualifications
Desirable
- Maths and English GCSE or equivalent grade C or above
Skills and Experience
Essential
- Applicants must be 18 years old and over.
- Communication skills – a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal and listening skills
- Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service
- Personal drive and a pleasant, positive and enthusiastic, “can do” attitude, demonstrating an appropriate level of motivation
- Good standard of dress and appearance - clean and well groomed
- A good team player with the ability to work in a team environment
Desirable
- Previous retail or customer service experience
- Previous experience of cash handling
- Previous experience of stock handling and control
