On a day-to-day basis you will be answering general and specific customer queries via the telephone and email. You will be receiving and processing orders and you will pro-actively reach out to our existing customer base to deliver the company strategy and to ensure that KPI’s are met. To be successful in this role you will need to be confident picking up the phone to proactively contact lapsed accounts and new prospects.
As Sales Executive at Midland Lead, your responsibilities will include:
- Ensuring high levels of customer satisfaction through excellent sales and after-sales service;
- Developing long-standing customer relationships - assessing customer needs and providing solutions;
- Achieving KPIs on a monthly, quarterly, and yearly basis;
- Pro-actively seeking new business by targeting a combination of existing customers and prospective customers by utilising CRM and sales information;
- Working alongside external teams to meet KPIs within your designated area to meet with budget expectations;
- Providing suggestions for future marketing campaigns and customer promotions;
- Collaborating with the team to provide feedback on market activities and provide recommendations on improving all customer related activities;
- Liaising with the Production and Finance teams;
- Ensuring all phone calls, emails and fax requests are dealt with in a timely and professional manner.
- Excellent customer management skills;
- Ability to prospect, negotiate and close deals, and have a basic understanding of sales principles and customer service practices;
- Excellent internal account management skills, including customer service and internal support;
- Basic computer literacy and keyboards skills;
- Excellent written and verbal communication skills.
This is a fantastic chance to join us at Midland Lead. We are an award-winning employer and are extremely proud to have won several awards such as Business of the Year, Commitment to People Development, and winner of the 2020 FSB East Midlands International Business of the Year.
To apply for this role as Sales Executive, please click apply online and upload an updated copy of your CV.