Sales / Service Administrator

Title: Sales/Service Administrator

Salary: £24,835 per annum

Working hours: Monday - Thursday 8:00am - 5:00pm and Friday 8:00am - 2:00pm

Location: Enderby, Leicestershire

VH Talent is excited to be working in partnership with our client, a world leader in design, development and manufacture of specialist equipment. Our client is seeking an enthusiastic and customer lead Sales/Service Administrator to join their friendly team.

Are you a customer focused individual who prides themselves in going above and beyond to deliver an exceptional service to your client-base? If so, this role could be perfect for you!

Interested to learn more, call Vikki!

The Sales/Service Administrator Role:

• Primary contact for our client s customers. Answering all enquires efficiently, providing a proactive and bespoke service to ensure best customer satisfaction.This could be via email, phone, and online chat
• Assisting with general administration supporting the Sales and Service departments
• Data entry, using Microsoft Excel to keep records up to date and accurate, along with CRM data input
• Learn and maintain product and equipment knowledge for all customers and services provided
• Quoting product servicing
• Arranging and planning workloads and efficient delivery routes for the Field Service Representative
• Arrange deliveries and installations of products if required
• Liaise with and support other departments as the business requires
• Taking card payments over the phone
• Processing out going post
• Liaise with shipping companies regarding deliveries
• Support internal production team where / when required
• Copy, file and maintain paper or electronic documents and records

You ll Need:

• Previous experience of working in an administrative appointment
• Ability to build rapport with customers and suppliers, as well as internal colleagues.
• Good customer service skills and comfortable with answering incoming calls
• Ability to work under pressure and still provide a high standard of service
• Experience of operating Sage 200 Systems would be advantageous, however not essential
• Organised with attention to detail
• Ability to diligently follow work procedures and practices
• Good time management
• IT literate and the ability to learn new systems with ease

What s in it for you:

• Immediate start available
• Permanent position
• Forward thinking company
• 22 days holiday (rising 2 days after 5 years of continuous service) plus bank holidays
• MediCash Scheme
• Cycle Scheme
• Death in Service Scheme
• Free car parking

VH Talent, your Permanent and FTC Recruitment Partner!