Sales Support & Account Coordinator

Working for a national-scale materials and chemicals manufacturer, the Sales support & account coordinator will solely deal with a wide range of administrative and customer service duties as a first point of contact for sales queries or concerns. Involving sales order processing, transport & logistics invoicing, & supply coordination, the role will serve as a pivotal point of the customer service team and will offer a wide range of benefits.

Client Details

The client we are representing is a raw chemical produce supplier, directly working with a wide range of commercial and industrial manufacturers based within the UK.

Description

Key responsibilities will consist of:

• Overseeing sales order processing
• Trans-logistics invoice management
• Product supply and order handling
• Process customer inquiries and requests efficiently
• Maintain accurate and organised records of customer interactions and transactions
• Coordinate between other departments cross-discipline
• Manage Customer Release notes
• Generate invoices to customers.
• Dealing with customer complaints
• Assist in the development and maintenance of customer service documentation and procedures
• Collaborate with team members to ensure a seamless customer service experience
• Update customer and order information in databases to ensure accuracy

Profile

The successful candidate will consist of:

• Someone with experience within a similar/translatable position in customer service or sales
• Direct experience in manufacturing or chemical production industry
• Admin-based experience with data entry or input
• Have excellent administration, planning, organisational and time-keeping skills
• Ability to remain flexible and deliver any ad-hoc duties/specific projects as assigned.
• Chemical knowledge desirable
• SAP industry knowledge
• Similar knowledge with other technical systems
• Excellent communication skills, both written and verbal
• Ability to prioritise tasks effectively
• Adaptability to changing priorities and a dynamic work environment

Job Offer

• Full-time office based
• Collaborative environment
• Internal progression opportunities
• 25 days basic holiday allowance + bank holidays
• 3% fixed pension contribution
• Full equipment provided upon offer
• Internal on-boarding and training