Sales Support Administrator

At ALD Automotive | LeasePlan, we are always asking What's next in mobility?

As the global leader of our industry, our combined size means we can lead the switch to electric and supercharge our ability to offer many more customers wider choice and better prices for their mobility needs.

For us to continue to be successful, we’ll need to continue investing in innovation and technology, sustainable solutions, state of the art digital capability and, of course, our people! With exciting times ahead, we are delighted you are showing an interest in pursuing your career with us.

Our Telesales & Retention (T&R) team fully manages the vehicle funding and fleet management requirements of Lombard and NatWest customers through Lombard Vehicle Solutions (LVS). T&R aligns to the SME business sectors of Lombard and NatWest and manages both Regulated and Non-Regulated Business encompassing their use of Contract Hire, Contract Purchase, Personal Contract Purchase and Personal Contract Hire for new and existing business.

Currently seeking an experienced Administrator to support the team for a period of 12 months, covering maternity, alongside existing administrative support.

Key Purpose

• To provide high quality sales and administrative support.
• Ensuring all allocated sales tasks and processes are completed accurately and to a high quality, to meet the achievement of departmental sales, quality and productivity targets.
• Provide flexibility to ensure that we adapt to the needs of our customers and manage the changing demands of our business across key trading periods.
• To be central to the core processing of the T&R Team - receiving and triaging new business leads, supporting salespeople as required, carrying out key support functions as needed.

Summary of Responsibilities

• To ensure accurate production of customer quotations, finance proposals and reports as requested by the Telesales & Retention Advisors and Field Sales Teams, to meet sales and quality targets.
• To produce customer order documentation in an accurate and timely fashion, liaising with external suppliers, to assist the Telesales & Retention and Field Sales Teams requirements.
• To support departmental Sales and Marketing campaigns, ensuring that department offers are loaded to the required portals in a compliant and accurate manor.
• To develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness when supporting the sales process.
• To work closely with colleagues across the Telesales & Retention and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements.
• To take ownership of Customer issues arising, working collaboratively with colleagues across various teams to ensure swift resolution for the Customer
• To be proactive in communicating and collaborating with colleagues across ALD to ensure administrative and process tasks are completed accurately and to agreed SLAs
• To be proactive in spotting opportunities and driving improvements to simplify our processes, making things easier for our people and our customers.

Skills, Experience & Background

• Experience within a Customer Service or Sales environment desirable.
• Effective verbal and written communication skills.
• Good numeracy skills and excellent attention to detail.
• Effective problem solving skills.
• Evidence of excellent time management.
• Good working knowledge of Microsoft Office Excel including Word & Excel
• An appreciation of working within a regulated environment and the importance of work within legislative guidelines
• Don’t meet every single requirement? However excited by the prospect of working with us, as you offer most of the skills and experience, we are looking for. Then please go ahead and apply, you could be just what we need!

What we can offer …
Generous contributory pension scheme
25* days holiday, in addition to bank holidays
Volunteering days to assist in charity work / CSR Initiatives
Excellent CSR agenda - Ecovadis certification
Holiday buy / sell (subject to conditions)
Access to Re:lease Colleague Car Scheme
Enhanced parental leave
Occupational Health Programme
Introduction bonuses for referring an Employee or Customer
Access to LinkedIn Learning / time towards to your CPD
Cycle2work Scheme
Free breakfast / fruit
EV charging points, bike storage, shower & changing facilities and car parking (limited)
Progressive / collaborative culture

Why LeasePlan | ALD Automotive?
With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

Our employees play an important role in achieving this goal so why not join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At ALD Automotive we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited about this, or any role at ALD but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!