Assistant Guest Experience Manager

ALBERT'S SCHLOSS LONDON - OPENING JUNE 2024

Assistant Guest Experience Manager, Albert's Schloss, London

Salary: £30,000-35,000 + tronc + up to 32% bonus

Albert’s Schloss will reside in the heart of London on Shaftesbury Avenue, taking over the former Rainforest Café site. Influenced by our travels across Alpine Europe; expect a Bavarian Bier Palace, Alpine-themed Cook Haus, and seven days of showtime.

The stunning 18,000 square foot space in the heart of the West End will be our fourth Albert’s Schloss in the UK, part of the Mission Mars Group. With four bars measuring over 45 metres in length, 500 covers for Cook Haus dining, in Haus Bakery, Ludwigs Tavern and an impressive stage that will offer totally unique entertainment.

We are looking for an Assistant Guest Experience Manager to join our fantastic team at Albert's Schloss London and submerse them into a fun, exciting and thorough training programme across all areas, before focussing on the continued growth and improvement on our Guest Experience.

This role is open to someone who has broad experience within a busy site and who is comfortable working across all areas of a venue. You will not only run shifts but be involved in reports about our GXP score, our venue’s performance and any upskilling needed within our steps of service. We need someone who is totally obsessed with Guest Experience and understands the impact of Guest Experience on things like turnover, bonus and day to day running.

Who we need...

The ideal candidate will be:

• An experienced Manager from a fast paced, busy site
• Experience within both wet and dry led venues
• Experienced in building & leading an energised and engaged team
• Has experience using Excel and can implement and improve procedures for the benefit of the whole team
• Has a basic understanding of compliance and can help improve site standards
• Passionate about the hospitality industry
• Experience in a busy, fast paced business
• A proper grafter who takes pride in their work
• All the usual financial stuff… (we can teach all of that for the right person)

Experience in the above is ideal, but passion is everything!

Who we are...

Albert’s Schloss is part of the Mission Mars Group, and we currently operate Albert’s Schloss in Manchester, Birmingham and Liverpool, as well as Albert’s Schenke, Albert Hall, and Rudy’s Pizza Napoletana, employing 1300 colleagues.

We have been rated as an ‘Outstanding’ place to work for the last four years by Best Companies and placed in the Top 10 Hospitality Employers in the UK in 2023. We believe in investing in and developing our people whilst being true to our values of Fun, Authentic, Positive, Initiative, Neighbourly & Committed.

For more information visit - https://london/ and https://www.wearemissionmars.com

Rewards for your hard work...

• Competitive salary of up to £35,000 per annum
• Bonus - earn up to 32% of annual salary in bonus (paid quarterly)
• Guest experience monthly bonus
• 50% off at all Mission Mars Venues for you and friends.
• Workplace pension scheme.
• Industry leading training courses at Mission Mars Hospitality Management Academy.
• Invites to big events including our annual Christmas Party & Awards, Summer BBQ and Annual Managers Conference.
• 24/7 access to free, confidential and specialist mental health/well-being support.
• An independent culture where your ideas matter.

We aim to respond to all applications within 7 days.

No agencies please.