Guest Experience Assistant Manager

GUEST EXPERIENCE ASSISTANT MANAGER

• Permanent contract
• Earn up to £32,960 per annum

Do you love delivering exceptional Guest Experiences? 

Ready for a new adventure? Little Canada on the Isle of Wight boasts beautiful grounds packed with adventurous activities, including water sports and stunning scenery. We are searching for a talented GUEST EXPERIENCE ASSISTANT MANAGER to join this fantastic activity centre.

THE ROLE

Reporting to the Guest Experience Manager, you will lead our activity & guest care teams to provide our customers a magical & memorable PGL experience from the moment they arrive, through to waving them goodbye… leaving them counting down the days until their next visit! 

This position is actively involved on site, ensuring the happiness of our guests, overseeing our activities and ensuring our team is always providing an enjoyable and safe experience. This will be achieved through instilling a fun, friendly & supportive environment, supporting the delivery of activities and pastoral care/welfare & wellbeing responsibilities on site to ensure PGL is an incredible place to work, and to visit! 

You’ll support the Guest Experience Manager in leading the Guest Experience Team, including line management, supporting welfare and wellbeing, and identifying and facilitating career development & training opportunities. You’ll work collaboratively with the Lead Activity Specialist and Lead Activity Technician to ensure compliance with our standards across the centre. 

You’ll also be comfortable working with data, able to analyse complex rotas, workforce planning, holidays and performance statistics relating to the team. You’ll be required to gather and analyse customer feedback, & implement innovations to keep PGL growing & improving for the future. 

IS THIS YOU?

• A proven leader of people with superb organisational abilities and guest-centric approach 

• An approachable and effective communicator, able to develop successful working relationships with a variety of people and teams

• Enjoys problem solving and thrives when faced with a variety of challenges & deadlines 

• Previous line management experience within guest care/activity delivery & able to coach/train/mentor teams 

• Ideally hold a Level 3 or above in Leadership, Management, Education & Training qualification and a recognised First Aid qualification, though training can be provided. 

THE PACKAGE

We are renowned for ourpersonal development & investment in people, we are ready to support you inyour career development, each step of the way! You’ll have all the training youneed to be confident and successful in your role, be equipped with a personaldevelopment plan, and access to nationally recognised qualifications funded byPGL to give your career the very best start.

• Happy holidays - time to recharge and enjoy time away from the workplace. You’ll also enjoy an extra day off on your birthday!
  
• Investing in your future – with sector leading family friendly policies and a contributory pension
  
• Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops
  
• Take care of mind, body and soul - your wellbeing is top priority, so we’ve created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program, cycle to work scheme and health cash plans
  
• Smart saving, affordable borrowing – access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.
  
• Doing good does you good - paid time-off to volunteer your time to worthwhile causes.

For a full Job Description and Personal Specification please click here.

 For any enquiries specific to this role please email thomas.parry@pgl.co.uk

PGL is committed to the principles of equality anddiversity and welcome applicants from all sectors of the community. However,all PGL colleagues are required to undergo enhanced background checks (known asa DBS), which PGL will pay for. The DBS looks at criminal records, so if youhave a conviction related to violence, drugs or safeguarding this could affectyour application. You can find more information on DBS checks on the gov.uk website.