Sales Support Co-Ordinator

Role: Sales Support Co-Ordinator

Location: New Milton

Hours: Monday to Friday 9am-5pm

Salary: £22,000
As a Sales Support Coordinator at Retirement Homesearch, a specialised Retirement Estate Agency under FirstPort, your primary responsibility is to provide exceptional customer service to both potential buyers and sellers of retirement properties. This entails promptly identifying customer needs and furnishing accurate information to facilitate their property transactions. You will need to efficiency and accuracy throughout the customer journey, from the moment applicants enter our system to arranging viewings promptly and ensuring the smooth progression of agreed sales. This role is under the supervision of the Sales Support Team Leader, ensuring alignment with team objectives and standards.

Main Responsibilities

• Provide excellent telephone and administrative support to ensure team sales targets are met and exceeded.
• Maintain all files, records and reporting systems at optimum efficiency.
• Liaise with Development Managers, Solicitors and other parties involved in the buying and selling process to facilitate a positive customer experience.
• Create and update letters and documents using templates in Microsoft Word, and spreadsheets using Microsoft Excel.
• Act as an ambassador for the business at all times and provide an exceptional level of customer service for clients.

Skills and Experience

You enjoy the challenge of meeting and exceeding targets and are used to operating under pressure in a fast-paced environment. You may already have property sales experience but whilst desirable, this is not essential; what you will have is enthusiasm and a willingness to learn.

An excellent and effective communicator, able to negotiate and influence those you speak with. You demonstrate an ability to connect and empathise both verbally and in writing, and each of these communication skills will be of a high standard.

You understand the value of great customer service in driving commercial success and always remain focused on this when achieving your goals.

A self-starter with a passion to deliver great results, your drive and ambition extends to, and includes the team around you. You will be excited by the prospect of contributing to the success and growth of the Retirement Homesearch brand.

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

By choosing Retirement Homesearch you can rest assured you are in the best possible hands. We are proud to be Britain’s number one retirement property specialist and for the past 30 years have helped thousands of satisfied customers buy and sell their property.

RHS is part of the Campions Group