Sales Support Coordinator

Job Title: Sales Support Coordinator

Salary: £24,000 - £25,000 (DOE)

Location: Newcastle Under Lyme

Type: Full time/ Permanent

Hours: Monday - Friday/ 40 hours per week

The role

Our client, a family run business that have been established in their field for over 70 years are currently on the hunt for a Sales Support Coordinator to join their team. As the Sales Support Coordinator you will be a confident administrator with great attention to detail and possess excellent customer service.

As the Sales Support Coordinator you will play a vital role in support customer enquiries that come into the Business through webchats and any email enquiries. You will be confident in managing inbound calls from customers and have the ability to resolve any questions or queries effectively. In addition, as the Sales Support Coordinator you will use a CRM system to upload customer quotations and requirements.

The role of the Sales Support Coordinator is a fast paced and busy one but a role that plays a pivotal role within the sales team. You will be very much a team player with excellent communication skills and thrive in a friendly yet busy environment.

So, if sounds like you and you thrive on building customer relationships and are currently seeking a new and exciting career working within an established brand, then this is the perfect opportunity for you!

Main duties and responsibilities

Working with the public and private sectors, Education sector, architects, and contractors

Provide online customers with Sales Support over the webchat

Provide sales quotations and technical sales advice in a timely manner, responding to all online or webmail enquiries

Provide "inbound tele-sales" support to the sales office, to provide a "fast-track" type service to ordering enquiries, issuing an email quotation

Sign-off and collate into a monthly report all "web-sales" conversions, to include ecommerce (direct web-sales) and self-generated orders won

Constructing written quotations utilising the in-house CRM system as required

Ensuring customer receipt of quotation (pre- and post-quote)

Sales Order Processing as required - Accurately inputting orders onto Sage business system when required

Support to the Trader team as required

Skills and experience sought

Excellent written and verbal communication skills

Meticulous attention to detail

Have the confidence to read through bills of quantities and tender documents

Experience of a tender process

Strong organisation and time management skills to ensure that time is managed effectively

Sales negotiation skills

Excellent keyboard skills with experience of in-house database systems and MS Office

Ability to work to a high level of accuracy with minimal supervision

Positive, can-do attitude.

Personal Qualities

Team Player

Confident with excellent communication skills

Experience of using CRM systems

Previous experience of managing quotations and purchase orders is an advantage

Benefits

25 days' holiday entitlement, plus 8 bank holidays

Competitive market salary and company pension scheme

Discretionary annual profit share scheme

Free on-site car parking via secure access-controlled gate

Free hot & cold beverages, with onsite vending machines for cold drink and snacks

Closing date: 14/7/2024

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.