Sales Support Coordinator

About the Role

This role sits within an admin team who play an integral role in supporting the Institutional sales team and wider sales operations team with the aim of maximizing sales across institutional markets. This is a busy role where you are encouraged to create solutions to problems and use your own initiative when approaching tasks.

Key responsibilities include:

• Liaise with the sales team in the creation and dissemination of customer quotes for journals and online products as needed
• Work within Salesforce to update account information or provide guidance on quote creation and order processing
• Process trials as needed
• Assist Sales in using various databases, customer information, title lists, and liaising with other areas of the business to resolve customer queries
• Act as a facilitator for queries from Institutional Sales to other areas within the business, including Sales Operations and Customer Service as needed.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office. 

About You

You’ll be a highly organised individual who appreciates the importance of administration support for the wider success of a business. You will also have the following:

Essential:

• The ability to communicate effectively with different types of people
• High attention to detail
• The ability to learn and work with multiple systems
• The ability to work on multiple projects and deadlines, with great time management skills.

Desirable:

• Previous experience in a customer service or administrative role
• An understanding of the publishing industry
• Experience working with Salesforce and CRMs.

Benefits

We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. 

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

Please see our Rewards and Recognition page for more information.

Queries

Please contact tobi.ogunnaike@oup.com with any queries relating to this role. 

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.