Salesforce Administrator

Job Title:Salesforce Administrator

Location: London

Join a world-leading engagement, admissions, and conversion expert! We are looking for a proactive individual that can help us continually improve and enhance the services we deliver.

Key Responsibilities:

• Responding to support tickets from internal stakeholders, performing analysis, information gathering, troubleshooting and escalations while communicating via service desk tickets or virtual calls
• Reviewing data mapping documentation to determine the appropriate configuration approach and feeding back to the implementation team
• Working with senior engineers to support them with the design of integrations
• Configuring ETL data flows between various endpoints and Salesforce using declarative middleware tools and some scripting languages
• Supporting testing of integrations prior to deployment in production
• Manually importing data into Salesforce based on predefined templates and schema
• Monitoring on-going processes and correcting/escalating any issues that occur
• Reviewing procedures regularly and play a key role in identifying and implementing continuous improvements to streamline and enhance current processes
• Monitor on-going processes and correct/escalate issues that occur
• Raise any issues experiences with data capture, accuracy and quality
• Adhere to all tests for loading of data to ensure the integrity of the data in the system
• Oversee SFTP site management for client-side batch import process
• Additional ad hoc tasks relating to the data management requirements of the platform
• Preparing technical and functional documentation
• Building Salesforce reports and dashboards for internal stakeholders
• Data management and manipulation in Excel including Vlookups
• Support the Technical Solutions team objectives of developing their platform
• Additional ad hoc tasks relating to the data management requirements of the platform

Qualifications:

• Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration hands-on experience with Sales Cloud
• Salesforce Certified Administrator and/or Platform App Builder or demonstratable proactive learning via Trailhead, training courses or personal projects

Knowledge, Skills and Abilities required:

• Inquisitive, analytical and resourceful
• Able to liaise with stakeholders at all levels
• Adept at performing technical and detail-oriented tasks
• Knowledge of Salesforce, objects, metadata and schemas
• Familiarity with Salesforce configuration concepts such as Profiles, Sharing Rules, Workflows, Process Builder, Validation Rules, Approvals, Fields, Objects, Page Layouts, Record Types, Actions, Reports, Dashboards etc.
• Experience building Salesforce reports and dashboards

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.