Savings Customer Service Specialist

Savings Customer Service Specialist

Are you passionate about delivering exceptional Customer Service in the dynamic world of FinTech? Do you have a strong background in Financial Services and experience within a savings team in a bank, building society, or financial services company? If so, we invite you to join our team in Chester and become a key player in shaping the future of savings solutions.

• Basic salary GBP25k + competitive salary and benefits package
• Chester - office based role
• Customer Service experience preferably in a financial services environment is required
• Experience of working within a savings teams within a bank, building society or financial services - advantageous but not a prerequisite
• Customer Service, FinTech, Banking, Financial Services, Lending, Regulatory Policies, Anti-Money Laundering

Savings Customer Service Specialist Overview:

• Utilise your current or recent Customer Service experience to provide top-tier support to our Savings Customers
• Serve as a subject matter expert on savings products, helping customers navigate their savings journey with confidence
• Handle inquiries and requests from customers with professionalism and a customer-first approach
• Assist customers in account management, including opening, closing, and transferring savings accounts
• Educate customers on the benefits and features of our savings products, promoting financial well-being
• Collaborate with cross-functional teams, including compliance and operations, to ensure efficient and compliant processes
• Contribute to a culture of continuous improvement, providing feedback and insights to enhance our services

Savings Customer Service Specialist Benefits:

• Be part of an innovative and fast-growing FinTech company
• Opportunities for career growth and development in a dynamic industry
• Competitive salary and benefits package
• Collaborative and inclusive work environment
• Contribute to redefining the future of savings and financial services

Savings Customer Service Specialist Requirements:

• Current or recent Customer Service experience, ideally within a savings team in a bank, building society, or financial services company
• Excellent communication and interpersonal skills, with a customer-centric attitude
• Problem-solving abilities and a proactive approach to customer inquiries and requests
• Detail-oriented and organized, with the ability to handle complex customer transactions
• Familiarity with regulatory requirements related to savings accounts is a plus
• A passion for financial services and a commitment to providing an outstanding customer experience

If you are a dedicated Customer Service professional with experience in savings teams within financial institutions and a passion for providing exceptional service, we encourage you to apply.

What happens next?

Please either apply by clicking online or emailing me directly to . For further information please call me on or . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me or connect with me on LinkedIn. I look forward to hearing from you.