Customer Service Specialist

Adecco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various channels, including phone, message, email, chat, and post.

Key Responsibilities:

• Deliver excellent Customer Service by handling customer inquiries via telephone, email, and webchat.
• Continuously expand your knowledge of the clients products and services to assist customers effectively and support other departments.
• Maintain accurate and up-to-date customer information.
• Collect relevant information and documentation for anti-money laundering purposes.
• Take ownership of customers by converting inquiries from prospective savers into opened accounts.
• Proactively suggest initiatives to improve Customer Service, efficiency, and satisfaction.

Key Skills and Experience:

• Experience in Customer Service, preferably in the finance industry.
• Passionate about delivering exceptional Customer Service.
• Confident in handling phone calls and addressing customer concerns.
• Knowledge of regulatory policies is desirable.

Location: Chester. Our client's office is conveniently located just a 5-minute walk from Chester train station.

Join our client's dynamic and supportive team and enjoy a range of fantastic perks, including:

• Competitive salary ranging from 25,000 to 27,000 per year.
• Pension contribution matching.
• Wellbeing support.
• Casual Fridays.
• Gym membership.
• Health insurance.
• Social events.
• Primarily working in the office with the option of working from home one day a week following probation.

Don't miss this opportunity to be part of a forward-thinking organisation that values its employees' growth and satisfaction. Apply now to become a Savings Customer Service Specialist and make a positive impact on customers' financial well-being.

Please note that only successful candidates will be contacted. Thank you for your interest in our client's exciting career opportunity.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.