Scheduler Team Leader

Scheduler Team Leader

Company Overview: Mullen Property Services is a dynamic Building Maintenance Contractor based in Shepperton. Established in 2016, our company has experienced rapid growth and remarkable success in delivering comprehensive building maintenance solutions. We pride ourselves on our commitment to quality and excellence in servicing commercial and residential clients. We are currently seeking a motivated and detail-oriented Scheduler to join our team and contribute to our ongoing success.

Position Overview: As a Scheduler at Mullen Property Services, you will play a pivotal role in managing the efficient scheduling and coordination of maintenance and repair tasks. Your exceptional organizational skills, effective communication, and attention to detail will be key to ensuring seamless operations and the highest level of client satisfaction.

Responsibilities:

• Appointment Coordination: Schedule and coordinate maintenance and repair appointments for our team of skilled technicians based on client requests, urgency, and available resources.
• Client Communication:Communicate with clients to confirm appointments, relay scheduling updates, and address any inquiries or concerns regarding appointments.
• Resource Allocation: Strategically allocate technicians, tools, and equipment to optimize task completion within specified timelines.
• Scheduling Efficiency: Identify opportunities to streamline scheduling processes, reduce downtime, and enhance overall operational efficiency.
• Emergency Response: Prioritize and schedule emergency repair requests, collaborating closely with the team to promptly address critical issues.
• Documentation: Maintain accurate and up-to-date records of scheduled appointments, client interactions, and technician assignments.
• Collaboration: Foster effective communication and collaboration with the maintenance team, contractors, and management to align scheduling with project needs and client expectations.
• Problem-Solving:Proactively resolve scheduling conflicts and challenges, presenting alternative solutions when needed.
• Performance Tracking: Monitor and evaluate technician productivity and performance in relation to scheduling to identify areas for improvement.
• Continuous Improvement: Continuously assess scheduling procedures and offer recommendations to enhance service quality and operational efficiency.

Qualifications:

• Experience: Prior experience in a scheduling, dispatching, or coordination role, preferably within the construction or maintenance industry.
• Organizational Skills: Strong organizational abilities and the capacity to manage multiple tasks concurrently.
• Communication:Excellent communication skills, both verbal and written, to facilitate effective interactions with clients, technicians, and team members.
• Problem-Solving:Demonstrated ability to identify scheduling conflicts and resolve them in a timely and effective manner.
• Attention to Detail: Keen attention to detail to ensure precise scheduling and resource allocation.
• Team Player: Collaborative mindset with the ability to excel in a team-oriented environment.

Salary: The salary for this position ranges from 26,000 to 35,000, commensurate with experience.

Join our team at Mullen Property Services as a Scheduler and contribute to our mission of delivering exceptional building maintenance services. Your role will be essential in maintaining our operational excellence and client satisfaction as we continue to grow.

Job Types: Full-time, Permanent

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