Scheduling Assistant

We are working on behalf of a facilities management company based in Tiptree looking for a Scheduling Assistant. If you are an experienced individual within customer service and administration this could be the role for you!

Main Duties

• Checking new incoming works to be scheduled, contacting residents and assigning operatives.
• Answer incoming calls and queries from residents and clients.
• Ensuring all operatives have a full calendar for the following day and beyond.
• Planning out larger works with multi trades to ensure the job runs on time and in the right way.
• Liaise with site operatives for ordering materials and assist in any issues or queries.
• Ensuring follow on works are scheduled in a timely manner.

Skills and Attributes

• Experience in customer service
• Good telephone manner
• Understanding of scheduling processes and systems
• Good understanding of planned maintenance works
• Be able to work under pressure
• IT skills essential (Microsoft Outlook, Excel and Word)

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