Scheme Support Manager

What we’re looking for:

• Do you have experience of providing support to vulnerable adults, and knowledge of health and social care issues in a residential setting?

• Can you work under pressure and meet deadlines and targets, and effectively manage your time to balance multiple priorities?

• Do you have experience of housing management, reporting repairs and health and safety?

• Are you an effective communicator with the ability to develop professional relationships with residents and internal and external customers?

• Do you have knowledge of welfare benefits and housing legislation?

If so, this role is perfect for you!

Here at Peabody, we have an opportunity for a Scheme Support Manager on a Permanent basis covering schemes across South & Southwest London.

A bit about the role:

As a Scheme Support Manager, your primary purpose will be to provide cover at schemes when the Scheme Manager is absent from the business. You will also be tasked with assisting Scheme Managers to deliver additional service demands and manage complex challenges at their schemes

Some of the key results for the role include:

• Provide cover at schemes where directed by your line manager, ensuring there is on-site presence at schemes in line with customer expectations, being available for customers who wish to speak to a Scheme Manager, undertaking routine activities, including welfare checks, reporting repairs for/on behalf of residents, as necessary.

• Undertake building H&S checks as required, and report and proactively monitor reactive repairs, preventative maintenance, and estate services, both internally and to the wider grounds.

• Follow Peabody policies and procedures and ensure compliance in relation to fire safety and other health and safety requirements.

• When not required to provide scheme cover, support Scheme Managers with specific challenges as directed by your line manager or other senior colleagues with Older Peoples’ Services.

• Be able to travel to various locations across London – from Thamesmead to the West of London.

This role will require an Enhanced DBS check.

This is a frontline role, and you will be required to work at various schemes and from our community centre, Darwin Court.

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

• Up to 30 days’ annual holiday plus bank holidays

• Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.

• 4 x Life Assurance

• Competitive salaries that are benchmarked regularly against current market rates 

• Professional development by access to "paid for" apprenticeship programs and qualifications

• Two additional paid volunteering days each year 

• Family friendly policies

• Up to 10% pension contribution matched 1:1

Are you ready to apply?

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Scheme Support Manager, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

If you need to ask us anything else at all, feel free to drop an email to caroline.seery@peabody.org.uk, Talent Specialist, and we will be in touch.

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.

Candidates that have applied in the last 3 months, need not apply.

Interviews will be held in person on 6th & 7th March.