School Relationship Manager

About World Challenge

Refined over 30 years, World Challenge trips focus on enriching the lives of students through experiential travel. Our ethos is based on the belief that character and perspective are developed through real-world experiences. Working in partnership with schools, World Challenge facilitates powerful, student-led expeditions across the world, providing opportunities to develop crucial life skills, such as leadership, resilience and self-belief.

World Challenge is part of Experience Education, a division of the Travelopia group, one of the world’s leading specialist travel groups.

Overall purpose of the role

Our School Relationship Managers create powerful relationships with our school teachers and ensure they are supported throughout the build-up to departure. The aim is to provide a seamless level of support from the point a team forms, to their return home at the end of their trip.

Key responsibilities

Reporting to the Customer Operations Manager (UK) or the Operations Manager (Aus), School Relationship Managers(SRM) demonstrate genuine dedication to delivering excellent and personal service to the schools in their portfolios, establishing relationships that generate dedication to the organisation.

Pre-trip support:

• Communicating by phone and email with teachers, answering any queries they have prior to departure
• Acting as a point of contact for School Leader feedback and responding and resolving any issues where possible by collaborating closely with internal and external partners as required
• Processing general tasks such as launching trips on our customer management system, processing feedback, and ensuring the school teachers have and provide everything needed at the right time in order for the Development Journey and trip to run efficiently.
• Delivering Discovery Meetings to students (remotely)

On-trip support:

• Be part of a network tackling trip disruptions for a smooth journey. Support on-the-go teams: Fix problems, ensure happy experiences (lost passports, illness, logistics, etc.).

Key skills required

Previous experience of a customer relationship role is preferable and for the on-trip support part of the role, members of the team will be given training on operating procedures, physical and mental first aid, and safeguarding. To be a successful team member, an individual should:

• Builds rapport with strong written & verbal skills.
• Have great organisation skills with the ability to organise tasks effectively
• Have the confidence and initiative to identify and implement next steps and actions to ensure customers are constantly receiving the best possible service
• Have the drive and motivation to constantly ask if there is a better way and to initiate and handle change if required
• Have a passion for travel and student development
• Be able to commit to a rota shift system for the times of year where teams are on trips.(Further information will be provided)

Our dedication to equity, diversity & inclusion

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly advise us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

To request accommodations, please contact our team at Talent@Travelopia.com
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