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Form of work
SalaryThe Role
The day to day role will involve resolving issues and support for management and employees of our group of companies from a ticket-based system. The role will also require the successful applicant aiding and supporting our external customer base.
Experience:
· Minimum of 3 years in a Desktop Support environment
· Proficient with Windows Desktop Operating Systems essential (Windows 10 / 11) / MAC
· Good working knowledge of Windows Server Operating Systems
· Proficient with Microsoft Office Applications essential (2016 / 365)
· Experience with on-prem & hosted email services like Office 365 & G-suite
· Advanced Networking knowledge (DHCP, DNS, Routing, vLANs)
· Experience with various Internet Connectivity Mediums essential, xDSL, Fibre
· Experience with Enterprise Antivirus packages
· Experience Backup management
Responsibilities:
• Remote IT Telephone Support for customers
• Remote assistance to end users covering hardware, operating system, file and print,
personal productivity suites, email, Internet, Intranet access.
• Provide remote support using any industry accepted remote support software.
• Interface and collaborate with other 3rd party vendors to ensure seamless integration and
support services.
• Adherence to a call logging process
• Password resets/mail routing/new accounts etc.
• Logging customer queries and meeting SLA’s
• Updating existing tickets with SLA time
• Remote IT Maintenance for customers
• Ensuring that the operating system and personal productivity applications are up to date
with the latest service packs, patches and drivers.
• Ensuring that the operating system and personal productivity applications are configured for
optimal performance using industry best practice.
• Scheduled Server maintenance
• Onsite IT Support for customer
• Installation, configuration, move and/or upgrades to all designated EUC devices, both
software and hardware, including peripherals and their associated drivers.
