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Security Operations Manager - Guarding
Nuneaton – Regional field-based role
£45,000.00 - 50,000.00, plus car / car allowance, 33 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
About the Job
As a member of the Central Security Operations Team you’ll have direct responsibility in managing the effective and resilient delivery of Unipart’s proprietary Manned Guarding services.
Here at Unipart we don’t just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's ‘From Gate to Great’ training and development program.
As Security Operations Manager - Guarding, with 3 direct reports, you’ll be responsible for the assurance of a safe and secure working environment through the effective deployment of Manned Guarding Security Solutions; proactively reducing risk exposure to Unipart and its customers.
As part of your key responsibilities you’ll:
- Ensure sites are robustly protected through the effective deployment of Unipart’s proprietary manned guarding service
- Lead all guarding staff ensuring they conduct their duties in the appropriate professional manner and manage any performance issues in a timely manner
- Reduce losses from impacting security incidents and security related claims
- Correctly assess and identify security risks, and effectively work with the Security Operations Managers to implement corrective actions and progress reports
- Drive positive customer feedback to ensure manned guarding / security services are seen as business enabler and differentiator
- Support the Guarding Administrator with all aspects of payroll management as required
- Assist Security Operations Managers to deal with customer complaints with regards to security incidents
- Assist / advise customers on guarding security issues and measures
- Develop relationship with local law enforcement agencies as required
- Provide monthly metrics to management on security incidents and impacting events
- Ensure guarding team management team are: correctly managing security documented processes and procedures (Assignment Instructions / SOPs) are developed and effectively implemented across area of responsibility
- Drive positive, collaborative relationships with internal/external stakeholders
- Ensure support and continuous development is available to team members, including security awareness and security training programmes
- Support Security Operations Manager(s) when required to conduct security risk assessments and audits; investigate and resolve security issues
- Manage agreed manned guarding KPI’s
About You
We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!
- Demonstrable experience managing multiple guarding contracts/ locations
- Proven experience of effectively managing teams and individuals in complex security and risk management environments
- Demonstrable in-depth knowledge of Timegate system/resourcing software, and resource and rota management
- Ability to effectively investigate breaches of policy
- Excellent presentation and organisational skills
- Excellent communication, numerical and literacy skills
- High level of PC literacy, in particular word/excel/PPT/Google workspace skills
- Experience in prioritising own workload around tight deadlines in a pressurised environment
- Experience of the application and management of physical security systems to ensure control measures remain operationally effective
- Can-Do attitude with a ‘growth’ mindset and a flexible approach to work
- Holder of a valid SIA Guarding/Door Supervisor licence
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.
