Address Salary: £58,000 dependant on experience
Location: Central London, Hybrid.
Contract: Permanent
Work model: Client site with occasional work from home
Shifts: Monday Friday 9:00am – 5:30pm
Williams Lea seeks a Senior Account Manager to join our team!
Are you self-motivated with a “can do” attitude? Are you able to build and maintain strategic relationships? Do you have experience of working within the Legal Sector or working within an outsourcing model?
Williams Lea is the leading global providerof skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees 5,500 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!
Job Summary:
The Senior Account Manager serves as an operational leader at Williams Lea, driving the vision for client service excellence across national or multiple service offerings. They empower their team to execute service delivery, optimize cost models, implement continuous improvement initiatives, and foster team growth.
Job Qualifications:
- Bachelor’s degree or equivalent experience required
- Over 6 years of leadership experience in customer service-intensive environments
- Proven track record in resolving client issues and improving contract performance
- Strong client service skills and experience managing complex solutions
- Minimum of four years of financial management experience, including P&L responsibility
- Demonstrated people management experience, fostering high-performance teams
- Attention to detail, ability to meet deadlines, and handle confidential information
- Proficiency in Microsoft Office suite
Supervision:
- Directly supervises 2-15 team members, including Managers, Supervisors, and Associates
- Reports to Director of Operations, Senior Director of Operations, Account Director, or Senior Account Director
- Manages portfolios with Gross Profit of 100k – 300k USD and Revenue of 1-3 MM USD across multiple locations and service lines
Job Relationships:
- Internal: Collaborates closely with Operations, Client Services, and functional teams
- External: Works closely with operational client contacts and vendors
Job Duties:
- Oversee contracted operations to ensure client needs are met while supporting employee development
- Manage client relationships, solicit feedback, and identify growth opportunities
- Review financial performance, manage budgets, and ensure contractual compliance
- Lead employee lifecycle, including hiring, training, performance management, and offboarding
- Drive operational excellence through quality service delivery, continuous improvement, and utilization of data analytics
- Participate in due diligence and implementation processes for new business within client accounts
- Adhere to company and client policies and procedures
Working Conditions:
- Professional work environment with adherence to business/client dress codes Potential hazards include office machinery and cleaning supplies.
Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!
The Package:
In return the Senior Account Manager will receive a competitive salary, bonus and benefits which includes Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.
Williams Lea positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.
