Senior Account Manager

Senior Account Manager with excellent stakeholder management, customer service and client account management skills is required to manage a portfolio of key clients at a well-established company.

SALARY: £40,000 per annum

LOCATION: Remote / Home Based with requirements to travel across the UK when required

TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 Hours per Week, Monday to Friday

KEY REQUIREMENT: You must have a Full Driving Licence

JOB OVERVIEW

We have a fantastic new job opportunity for a Senior Account Manager with excellent stakeholder management, customer service and client account management skills.

Working as a Senior Account Manager you will provide effective and pro-active contractual, commercial and relationship management to a specified portfolio of key clients across the company’s existing customer base.

As the Senior Account Manager you will provide overall support and service your allocated customer portfolio and up-sell and cross sale where possible.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties and responsibilities as the Senior Account Manager include:

• Pro-active management of a specific portfolio of key customers through the development and maintenance of strong relationships with key decision makers and senior stakeholders

• Understanding individual customer needs and implementing solution based initiatives to support customer requirements

• Identifying opportunities to expand the company’s services (Wellbeing, EAP, Absentia, Mental Health Services, A&D, COVID etc) with each customer

• Ensure delivery of agreed SLA’s / KPI’s, via the customer service teams, maintaining a consistent high level of customer service delivery

• Escalation point for any complaints / issues

• Ensure regular meeting and contact strategy is in place with all key customers

• Pro-actively engage all customers

• Ensure that clinical services are delivered in line with each clients requirements

• Work with the business to ensure customer deadlines are met

• Provide feedback to and from customers to ensure the services offered meet customer and company goals

• Manage the contractual relationship and renewal of each client contract

• Deliver agreed financials in line with individual client forecast / plan

• Work with the Financial team to ensure all invoices are paid in line with contractually agreed payment terms

• Ensure that client pricing is updated in line with contracted T&C’s

• Build and maintain strong relationships with all key internal stakeholders and senior managers - clinical, commercial & customer services

• Work with the Sales team and Implementation Manager to ensure smooth and structured implementation of new clients

• Work with 3rd party suppliers to ensure customer requirements are met

CANDIDATE REQUIREMENTS

• Degree level, or equivalent experience in senior management role, including people and customer management

• Strong communication and presentation skills - must be able to communicate efficiently (verbally, in print and via the phone) to all levels of internal and external stakeholders

• Excellent relationship management skills - must be able to build and maintain relationships with senior managers, directors and key customer stakeholders
• Influencing - must have the ability to influence key decision makers internally and externally

• Time & Diary Management - must be able to manage own time and diary, whilst working remotely across the UK, attending client meetings, company sites and working from home, where appropriate

• Excellent knowledge of Outlook, Word, Excel and PowerPoint is essential

• The ability to work under pressure and meet multiple deadlines in line with client and business requirements

• Must have full and clean driving licence

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P11730

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work Remotely from Home. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

Sales | Customer Services | Client Account Management

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.