Senior Administrator

Our client is an Exeter based technology and IT service business who supports hundreds of businesses. They are fast growing, have an excellent reputation and have a best in class client and colleague retention rate.

Based out of their city centre offices in Exeter and operating a modern, hybrid workplace, join a fast-paced Managed Service Provider (MSP) and work with companies with a handful of users, all the way up to large enterprise sized businesses, educational organisations and charities with thousands of users worldwide.

The company is looking for a Senior Administrator with a background in technology to help them to continue to deliver the very best proactive advice and guidance to the hundreds of organisations that trust them as their IT Partner.

Main purpose of the role

• Be the primary point of contact for assigned clients for non-fault related interactions. Such as:
  • Additional equipment or services
  • The repair or replacement of existing infrastructure
  • Account management and account reviews
  • Preparing of client IT Roadmaps
  • Managing service items such as equipment on cover and licences in use
  • The preparing of: Quotations and Service level and usage reports

• Assisting the Service delivery Team in:
  • Scheduling site visit with clients and the tech team
  • Scheduling internal technical resources
  • Managing key vendor relationships
  • Progressing equipment through the hardware build team
  • Conducting customer satisfaction calls following the completion of projects or engineer's on-site visits
  • Ordering equipment or stock

About you:

• Have at least 3+ years of account management or service delivery experience
• Be detail focused and methodical in the way that you work
• Have exceptional verbal and written communication skills
• Have a background in technology, ideally within an MSP

Why my client?

Organically growing at around 25% year on yearEstablish for 10 years +A growing team of around 30 peopleFantastic client and colleague retentionUse of the latest technologyBe part of a highly ambitious teamCompany subsidised pensionHealth Insurance29 days annual leave

The company offers hybrid working to colleagues who have completed their on-boarding and are able to perform their duties in a mixed office and remote setting. Typical hybrid working is 3 days in the office, 2 days at home however, as this is an operational role, candidates should be prepared to work from the office if required.

They are not your average IT Company and they are not looking for average people to join the team but if you think you have what it takes, please get in touch.

If you do not have any contact from us within 7 working days please assume that on this occasion unfortunately your application has been unsuccessful, and we invite you to submit your CV for other roles you feel your skills, qualifications and experience match.