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Form of work
SalaryCapita is looking for an experienced technical Senior Administrator for one of our key Life & Pensions clients in the UK.
This is an excellent opportunity for an individual with strong experience in the Life & Pensions sector to take on a more senior technical role as part of their career progression.
The role will be on a hybrid arrangement, with a mix of office and home-based work which can be discussed, so you'll need to be based within commutable distance of Swindon for occasions when you will be required to attend the office.
Capita is an equal opportunity and disability confident employer. What will you deliver?
• Process a range of different tasks on the client systems. These include Policy Reviews, Renewals, Indexation and Restricted Relief of Qualifying and corrective action reprocessing.
• Provide excellent service by processing customers plans both accurately and efficiently.
• Provide clerical support and handle a range of queries to be able to provide both written and verbal information to customers/advisers.
• Demonstrate an excellent knowledge of relevant products / procedures to provide a first-class service.
• Contribute to a positive and supportive team culture.
• Flexible and co-operative approach towards changing business and project needs.
• Work in accordance with regulatory, compliance and financial requirements e.g. Data Protection, Money Laundering, Fraud and FCA.
What are we looking for?
• To have a good knowledge of processing a range of different tasks within Life & Pensions. These include Policy Reviews, Renewals, Indexation and Restricted Relief of Qualifying. Will also need a good knowledge on how to wind back these plans to correct the figures when required.
• Ability to deliver an excellent customer experience.
• Must have extensive knowledge of the full range of Life & Pensions products and services.
• Ability to work as a team player and also to use own initiative.
• Good organisational and planning skills.
• Good written and verbal communication skills.
• Ability to prioritise varying workloads / demanding deadlines so SLAs can be achieved.
• Good numeric and literacy skills.
• Good system PC skills.
• Open and flexible approach to change.
What can we offer you?
In this role, you will be given fantastic training and development for your career. You will also be given the following:
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave...and plenty more
• 23 days holiday (rising to 27) with the opportunity to buy extra leave
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
You'll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
About Capita Regulated Services
At Regulated Services, we're transforming the world of life and pensions, and mortgage services. We're delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services.
What's Next?
If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.
Equal Opportunities
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Proud member of the Disability Confident employer scheme
