Senior Administrator - Scheduling

Senior Administrator - Scheduling - Repairs Scheduling & Planning - Hybrid / Flexible Working - Client Side, Excellent Benefits, Job Security - Leatherhead, Surrey - Permanent - 37 days holiday (inc. 8 bank hols + 1 wellbeing day) + Buy or Sell up to 5 days holiday scheme - Training & Development - 39 hour week - Generous Pension - Life Assurance - Interest Free Staff Loan Scheme - Basic Salary £28k pa

The main purpose for the position of Senior Administrator - Scheduling within Housing Repairs in Leatherhead, Surrey is to manage a small team of administrators and to deliver an efficient and effective repairs and maintenance service for residents. This includes ensuring repair requests received are dealt with promptly and efficiently, and the inhouse repairs operatives and external contractors deliver the work required within the proposed timescales, also to ensure that vacant properties have the necessary work carried out within the specified timescales to ensure they are relet to the required standard.

Duties for the position of Senior Administrator - Scheduling - Housing Repairs in Leatherhead, Surrey include:

• To be responsible for the day-to-day management and delivery of an efficient and effective repairs and maintenance service for our residents and staff. Manage and supervise a team of administrators for the delivery of this service.
• To be the main contact within the Asset Management Team for any day-to-day repair issues and attend meetings and provide updates as requested.
• Ensure that all requests received for repairs are actioned accordingly, and repair orders are issued on the applicable timescales to the appropriate operative or contractor.
• Track progress on all repair orders issued to establish their status and update appropriate IT systems as required. Run regular reports on the status of all repair orders and provide updates on delivery against targets and performance indicators.
• Liaison with internal operatives and external contractors as and when required on issues relating to repairs and maintenance.
• Ensure vacant properties (voids) are processed accordingly, ensuring the required work is carried out and completed within the required timescales.
• Working with appropriate staff to ensure that any equipment, installations, or component servicing along with property inspection schedules are carried out within the required timescales, and relevant IT systems are updated on receipt of certification or documentation.
• Liaise and manage arrangements with the out of hours service provider regarding any repairs reported or attendance by contractors outside normal working hours.
• Assist staff within the Asset Management Team with the supervision of external contractors, including any performance issues, and to ensure all relevant documentation is received from them as requested.
• Ensure customer satisfaction surveys in various formats are carried out, results collated, analysed, and reported.
• Checking and validating invoices for payment from external contractors, also ensuring all works carried out and completed by the internal operatives have the right time and materials allocated to the order.

To apply for the position of Senior Administrator - Scheduling - Housing Repairs in Leatherhead, Surrey you should have access to a vehicle for site visits and ideally have some of the following skills and experience:

• Experience of working in a customer services environment.
• Experience of working within a housing or maintenance sector.
• Have experience of managing a small team of staff (up to 3 people)
• Have knowledge of property repairs and maintenance.
• Excellent communication skills both verbally and written, especially telephone and email.
• Good IT skills, especially using Microsoft packages.
• Can work as part of a team and can prioritise workloads.

Benefits for the position of Senior Administrator - Scheduling - Housing Repairs in Leatherhead, Surrey are some of the best around and include:

• 28 days annual leave per annum, plus bank holidays (pro rata for part time)
• Mileage allowance paid
• An additional 1 day (pro rata) per annum wellbeing day
• A defined contribution pension scheme
• Training and development opportunities
• Interest-free staff loans
• Flexible working options
• The opportunity to buy or sell up to five days annual leave per holiday year
• Life assurance cover

This is a unique opportunity for a Senior Administrator - Scheduling - Housing Repairs in Leatherhead, Surrey to join an organisation that genuinely cares for it's people and offers some of the best benefits in the industry. So if it is of interest, don't delay and apply today!

Graham Rose is an employment business acting on behalf of our client