Senior Administrator

About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

About the role
We have an exciting opportunity for a Senior Administrator to join our team in Oldham on a full time, permanent basis.

As a Senior Administrator, you will be supporting five Contract Officers and your manager with delivering compliance, while providing a friendly service to our customers. You will ensure that compliance information and reports are up to date and accurate, budgets are on track and customer queries are answered quickly.

Reporting to the Contract Manager, you'll be responsible for:

• Monitor the performance of contracts and/or suppliers ensuring quality and value for money.
• Monitor standards of administration and make recommendations for improvements.
• Escalate data quality issues promptly and proportionately so that actions can be taken to manage risks to statutory compliance.
• Take responsibility for providing a comprehensive administration service to the team
• Develop, maintain and monitor systems, registers, records and databases for the efficient inputting, storage and retrieval of data for generating reports.
• Encourage the efficient flow of communication with other offices, departments, external customers and suppliers.
• Produce accurate documentation/presentation materials through the typing of letters, reports and minutes.

What we're looking for
We're a customer-focussed organisation so we know that how we do things is just as important as what we do. You'll not only be an experienced Senior Administrator, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done. You'll also be able to demonstrate:

Essential:

• Experience of working to deadlines and targets.
• Customer service experience.
• Good attention to detail.
• Ability to organise workload effectively and work methodically on own initiative.
• Good oral and written communications.
• Excellent knowledge of Microsoft Office.
• Technically proficient in Microsoft Excel & Word.
• Demonstrates the Guinness Behaviours.
• Qualified to Level 4 in Maths and English

Essential Qualifications:

• Qualified to Level 4 in English & Maths (or equivalent)

What you will get in return:

• Competitive pay £28,164 per annum.
• Permanent, full time 35 hours per week.
• Monday - Friday
• Company sick pay after a qualifying period and life insurance
• Helping to save for your future! Guinness will contribute up to 9% towards your pension a matched basis.
• Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers & leisure activities
• Simply Health cashback scheme
• Employee Assistance Programme, plus more!

If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

INDTGP

About UsThe Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.