Address
Form of work
SalaryMy client an estate agency, residential and commercial property consultancy are looking to recruit an experienced Business Support Coordinator to join their New Homes and Residential Sales Team in their Edinburgh Office.
The successful candidate would primarily be supporting the team in all aspects of their day to day work and compliment the smooth running of this office.
Responsibilities
- Assist in answering incoming calls
- Champion the customer experience
- Assist Department Head with implementation of Customer Experience initiatives
- Create new property activity records
- Order land registry title checks
- Updating records with information from the market appraisal checklist
- Create template letters and forms (Inc. marketing recommendation report, confirmation of instruction, terms and conditions etc.)
- Assisting in KYC/CDD process for clients and counterparties
- Display knowledge and ensure compliance of best practice
- Assist collecting documents from clients prior to marketing
- Prepare reports for weekly and monthly meetings, MBOs and ad hoc
- Onboarding of new starters (ordering equipment/permissions, log ins, etc.)
- Support the Dept Head ensuring adequate cover is in place in the office
- Support the maintenance of accurate records of office holiday/sickness
- Arrange and upload EPCs, photos and floorplans
- Write/check property description prior to launch
- Update property listings by refreshing photographs and text as necessary
- Keep the local marketing summary up to date
Qualifications/Experience Required
- 2 years+ experience in a similar admin role would be ideal
- Strong IT Skills - Microsoft Office
- Knowledge of the industry is a bonus
