Senior Adoption Services Manager

We are looking for a highly skilled Senior Adoption manager for a contracted role based in London, the candidate must have an extensive background in banking/finance.
Details;
- London (Hybrid role 2-3 days on site)
- £714 day rate
- Outside IR35
- 12month+ contract

Key Responsibilities:

1. Strategy and Planning:
   • Develop and implement a comprehensive adoption strategy for Microsoft products (e.g., Office 365, SharePoint, Teams) and other business applications (e.g., Trading CRM, ERP systems).
   • Collaborate with senior leadership to align adoption goals with business objectives.
   • Conduct needs assessments to identify gaps and opportunities for improvement.
2. Project Management:
   • Lead and manage adoption projects from inception through completion, ensuring timely delivery and adherence to budget.
   • Coordinate with cross-functional teams, including IT, HR, and business units, to facilitate smooth transitions and integration.
   • Monitor and report on adoption progress, using data-driven insights to adjust strategies as needed.
3. Training and Support:
   • Develop and oversee training programs to educate employees on the effective use of Microsoft products and other business applications.
   • Create user guides, tutorials, and other support materials to aid in the adoption process.
   • Provide ongoing support and troubleshooting assistance to ensure a seamless user experience.
4. Change Management:
   • Implement change management best practices to drive user engagement and acceptance of new technologies and business applications.
   • Foster a culture of continuous improvement and innovation within the organization.
   • Address resistance to change and implement strategies to overcome adoption barriers.
5. Stakeholder Engagement:
   • Build strong relationships with key stakeholders across the organization to promote the benefits of Microsoft products and other business applications.
   • Act as a liaison between IT and business units to ensure alignment and collaboration.
   • Gather and incorporate feedback from users to refine adoption strategies.

Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Minimum of 5 years of experience in IT project management, with a focus on software and business application adoption.
• Extensive knowledge of Microsoft products and services (Office 365, SharePoint, Teams) and other business applications (e.g., CRM, ERP systems).
• Proven track record of managing complex, global IT and business application adoption initiatives.
• Strong leadership and communication skills, with the ability to influence and drive change.
• Experience with change management principles and practices.
• Excellent problem-solving and analytical abilities.
• PMP or similar project management certification is a plus.

If you're interested in this role & think you'd be the best candidate to bring forward then get in touch by sending over an up to date CV & your availability to start ASAP to the email address below!

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