Senior Analyst

The E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a new £5billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

Right now, we're looking for a Senior Analyst to join our I&C team. For this role, you will Investigate and resolve a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide an appropriate, acceptable resolution for the customer and take action to eliminate any future reoccurrence of the issue. This role offers a great opportunity to work with various stakeholders within the business and as such you will have the ability to communicate effectively to customers by telephone, face to face and business presentations. This role offers the hybrid working approach, where you will be working in the office (Leeds) approximately 2 days per week.

Key responsibilities

• Report on and analyse the performance of specific processes and investigate process failures to recommend improvements and ensure effective delivery of team targets.
• Participate in process change and implementation, identify opportunities for process improvement, conduct testing and produce and maintain process documentation to ensure department processes are efficient and consistent with business and industry requirements
• Review existing and new departmental processes and team performance to identify operational training requirements and develop programmes to address those needs.
• Evaluate training delivered to ensure training is consistent with departmental procedures and that training is understood and applied to the workplace.
• Provide scheduled feedback on workload prioritisation to team management, monitor progress and provide scheduled updates, including recommendations for workload conflict resolution, to ensure performance standards are met.

• The ability to prioritise workloads, maximising effective use of operational resource.
• The ability to produce accurate bespoke ad hoc reporting and deliver the highest quality of service to the customer ensuring all data is accurate.
• Proficiency in software packages such as Microsoft Office.
• The ability to investigate complex information and suggesting potential solutions.

It would be great if you had

• Knowledge of end-to-end procedures and working practices.
• Commercial awareness and understanding of competitors.
• An understanding of the energy industry.

• Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022! As the only energy company to feature in The Inclusive Top 50 UK Employers (our current ranking is 8th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
• We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
• As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.