Senior Business Support Manager

An exciting opportunity has opened up to work within Payments supporting across a broad number of activities and areas of specialism.   Working day-to-day with the Director of Payments (DoP), you’ll be responsible for overseeing and delivering activities that support the DoP in delivering their objectives and the objectives of Payments.

You will be responsible for working with the Payments Leadership team and other Senior Stakeholders across the Society to co-ordinate and drive forward activities such as leading a number of small projects and initiatives on behalf of the DoP, the continuing evolution of Payments within Nationwide and supporting the internal and external accountabilities of the DoP.

We are seeking someone who demonstrates a desire to make a difference, who can manage a broad range of activities and deliver outcomes in a complex fast-paced and dynamic environment.   Excellent relationship management skills and an ability to juggle and deliver multiple streams of work are essential.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Supporting delivery of Director of Payments (DoP) objectives, reviewing and contributing to deliverables, and helping Payments achieve its strategic outcomes and ambitions.

Working across the Payments leadership team, ensuring that the outcomes and objectives of the community are being prioritised and progressed in line with the Society Plan.

Owning and coordinating the execution of initiatives or commitments of the DoP, including oversight and governance of SMCR activities across Payments and widespread engagement across our central communities (P&C, Internal Communications, Risk, Finance & Efficiency etc).

Supporting liaison with a wide range of stakeholders (e.g. colleagues, consultancies, regulators etc.) and acting as the voice of the DoP on key matters.

Orchestrate correspondence on a wide variety of topics, including material of a confidential nature.

Managing selected internal and external meetings and events and ensure that the DoP is adequately prepared for all meetings and events.

Your experience will ensure you quickly develop knowledge of the many elements of Payments and wider Community, whilst getting to grips with the Director of Payments priorities.

About you

We’re looking for someone who can make a difference, bringing great organisational and people skills, with the ability to deal confidently with people at all levels in the Society, in a variety of situations, and be proactive in suggesting solutions. You will enjoy a challenge and will enjoy a fast paced environment.

• Excellent communication skills, both in person and in writing
• Strong interpersonal and negotiating skills, with the ability to build relationships, trust and influence across a large stakeholder population
• High sense of responsibility and discretion
• Intuitive and capable of using judgement to make key decisions
• Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment
• Effective, versatile and action oriented, with the ability to plan, prioritise and manage both routine and ad hoc workloads
• Experience of working in a Payments environment and an understanding of the breadth of Payments activities
• Experience or a working knowledge of key Payments deliverables and how they fit into the overall Society Plan
• Experience of liaising with various external stakeholders including regulators, consultancies, advisers and delivery partners

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Gympass – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 30 days holiday, pro rata
• Status car allowance 

What makes us different

 Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.  

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.  

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.  

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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