Senior Business Systems Improvement Analyst

• Be a catalyst for positive change within a growing team


• Play a vital role in preparing for the integration of new systems into our operational landscape


• Hybrid role with 80% homeworking and 20% in our Belfast office

We have an opportunity to join us as a Senior Business Systems Improvement Analyst on a 12 month fixed term contract to cover maternity leave. You’ll be a pivotal force in refining key General Insurance systems, ensuring a seamless customer experience for your internal stakeholders. You’ll contribute to the optimisation of our systems to deliver for users to support our customers. Your primary responsibility will be navigating the business change process, collaborating with internal stakeholders and aligning with business goals to yield maximum returns on our investment in change in an Agile environment.

As part of our team, you'll play a vital role in preparing for the integration of new systems into our operational landscape and maintaining existing ones. Your adaptability is crucial, as you may be involved in supporting various systems and projects based on the evolving needs of the team. As a seasoned professional, you’ll lead stakeholder analysis, validate system change requests, and oversee the review of documentation supporting system changes, ensuring seamless transitions and effective solutions. You’ll use your experience and skills to produce communications to support in keeping users informed of system changes.

You’ll be a highly motivated, self-starter with excellent organisational and prioritisation skills who can demonstrate the ability to collaborate and negotiate between business stakeholders and IT delivery teams. You’ll also have:

• Experience of the agile software development lifecycle and change management


• Experience of requirements analysis and facilitation of workshops


• An understanding of the change lifecycle


• Proven senior stakeholder management and engagement ability


• Excellent attention to detail and effective communication skills

General insurance product knowledge would be extremely advantageous but is not essential for the role.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique.  We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.   

We recognise that some candidates may experience barriers during  the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

• £40,000 - £44,000 depending on experience


• Annual bonus (up to 17.5% of salary)  


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies. 

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.