Senior Claims Adjuster

Job summary
Senior Claims Adjuster - Design & Construction
Job seniority: mid-to-senior level
Responsibilities
• Proactive handling of design and construction claims from first notification of loss to settlement• Actively working with a panel of vendors during claims incidents to deliver a quality service within required timeframes• Establishing coverage early and communicating promptly with customers• Ensuring prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage• Managing a caseload, capturing key data and meeting service level requirements• Understanding and implementing the Claims strategy, to enable delivery of overall business targets• Developing good relationships with internal and external stakeholders, driving excellent customer service• Ensuring accurate and timely update of QBE’s systems as and when required• Maintaining knowledge of the claims portfolio and providing information to others on request, to support underwriting and claims decisions• Supporting the development of the Core team as required
Requirements
• Experience in a design and construction claims handling• Able to prioritise where necessary, identify deadlines and proactively manage a caseload• Good understanding of insurance policy wordings• Experience in dealing with external customers, demonstrating strong negotiation skills• Excellent communication skills, capable of credibly engaging with customers and vendors• Strong investigation skills• Confident in the use of systems and data, including producing MI• Collaborative approach and enthusiasm
Key Skills Needed
• Experience handling in other professional or financial lines claims• Experience with international claims• Good understanding of Lloyd’s and subscription markets• Experience with Guidewire and ECF