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Form of work
SalaryName:
Job title:
Commercial Claims Handler - GGS09
Reports to:
Commercial Claims Team Leader
Date completed:
Business area:
Commercial Claims
Purpose of Role
The Senior CommercialClaims Handler is responsible for the validation, investigation, negotiation and fulfilment of Commercial claims. They will proactively resolve outstanding investigations in order to choose the optimum settlement route, optimising revenue generation and/or cost control opportunities. These functions have end-to-end ownership and accountability for a claim.
Key Accountabilities
Triage of new technical and/or large claims including Property, Subsidence, Environmental, Liability Claims; Injury and Motor.End-to-end claims handling of retained technical claims.
Identify and manage potential fraudulent claims.
Investigate/negotiate indemnity and liability and identify potential recovery opportunities.
Handle litigated cases requiring legal intervention, utilising in-house and panel lawyers.
Identify own and manage risk(s) involved in running our business appropriate to my role, in line with the DLG risk framework.
Robust control of indemnity spend and reserving, through effective negotiation.
Manage Customer and Third Party expectations throughout the lifecycle of the claim.
Maximise revenue generation/cost control/recovery opportunities to negotiate the optimum claim settlement.
Adhere to regulatory timescales and guidelines.
Technical mentor/referral point to enhance capability development.
Keeping the customer experience at the heart of everything we do, ensuring adherence at all times to the principles of TCF.
Successful achievement of all business targets as set out within departmental measures.
Remain within the agreed risk and regulatory constraints ensuring awareness of policy and procedure (DLG Code of Conduct, Absence, Health & Safety, i-learn etc).
Develop self; ensuring professional/technical knowledge is up-to-date and identifying opportunities to learn new skills that will enhance capability.
To contribute to Continuous Improvement for your team, department and customers.
Adherence to Non-Reportable Complaint process, minimising risk of becoming Reportable.
End-to-end handling of own caseload of technical and large claims up-to a value of £100,000.00.
Supporting technical development of colleagues within the department.
Undertaking monthly internal audits/reviews for compliance and departmental development.Individual Signature
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