Senior Content Designer

As a Senior Content Designer in a multi-disciplinary team, you’ll define, design, and deliver user-centred content that helps our members manage their money and look after what matters to them. 

Here at Nationwide, we take pride in taking a user-centred approach where we value research and insights to influence our designs, iterating in an agile environment to create the best experience and putting our customers first. We’re lucky enough to have a team of UX Designers, Researchers, Content Designers, UI Designers and Service Designers working together to make it happen – not to mention great perks and a culture to be proud of. 

This role is within Digital Experience within the COO function, which is responsible for building and maintaining Nationwide’s digital products including the mobile app and internet bank.  

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You’ll lead content design on projects, making sure end-to-end journeys meet user needs and consider business objectives. A strong collaborator working closely with other designers, researchers, developers, product owners and scrum masters.  

Using your analytical skills and research experience, you’ll quickly identify what’s working – and what’s not – by drawing on insight for your design decisions. This could see you leading on comprehension evaluations, conducting content audits, analysing readability measures and so much more.  

You’ll engage with stakeholders to understand business needs, while also bringing them on board and advocating the value of user-centred design for our members and the business.  

As part of our content design team, you'll also contribute to our wider content operations, support other designers and help enhance our collective ways of working. 

About you

• Strong experience of researching, designing and testing content experiences at a senior or lead level as part of multidisciplinary teams in fast-paced agile environments. 
• Strong experience of working with analytics and content metrics such as readability, qualitative research, digital analytics etc. to help you solve problems pragmatically. 
• Evidence of taking a strategic approach to content design – for example defining ways of working (workflows, governance, patterns and principles), leading the implementation of content strategies, advocating for design thinking and engaging stakeholders effectively. 
• Experience of mentoring and coaching team members on content design. 
• Knowledge or experience of designing for inclusivity and accessibility. 
• Ability to adapt and respond to change. 
• An unerring attention to detail and a keenness to become a master of your craft – you are consistently looking for ways to learn and develop. 
• Experience of working in multi-disciplinary agile teams and being able to take a pragmatic approach to meeting tight deadlines, without compromising on quality. 
• Brilliant people skills and the ability to communicate well and collaborate with varied teams.
• Interest and awareness of new technologies and how they are influencing the finance industry.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance. 

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub– Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. 

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