Senior Corporate Affairs Manager

Senior Corporate Affairs Manager

A unique opportunity to join a fast-paced Corporate Affairs Team as a Senior Manager whose role is instrumental in enhancing and protecting Costa Coffee’s reputation through proactive and reactive communications and campaigns. This role is the perfect blend of Corporate Affairs, public affairs, corporate communications and crisis and issues. The role will help drive decision making, counsel the business across multiple markets and platforms and support an exciting growth agenda.

A bit about us... 

We’re Costa Coffee, masters of our craft since 1971 when the Costa brothers opened their first Roastery in London. You may know us as the UK’s leading coffee shop brand but a lot has changed over the past 50 years. 

Owned by The Coca Cola Company, we operate in 50 countries, including EMENA, APAC and Americas and our purpose is reimaging coffee experiences to make a difference. We operate across multiple platforms – through retail stores, Costa Express, an award winning FMCG range and our latest B2B Podio technology. 

We’re on a huge growth journey and looking for passionate people to love and hone their craft.

A bit about the role...

Day to day you will deliver Costa Coffee’s Corporate Affairs strategy, seeking to enhance and protect the brands reputation, driving thought leadership and owning external opportunities to tell our corporate narrative.  You will be responsible for:

• Ownership of corporate leadership and engagement opportunities to enhance the reputation of the brand with external key stakeholders (government, media, trade bodies, NGO’s).                                                                                           
• Responsible for managing Costa Coffee’s public affairs agency (including budget management).
• Designing and developing a corporate risk register and developing policy and plans to address ‘known’ issues for the brand.
• Responding and resolving crisis and issues in a timely manner.
• Protect and advance Costa Coffee’s reputation through effective communications and stakeholder management.
• Deputising for Head of Corporate Affairs (when needed).

A bit about you…

You are a passionate Corporate Affairs expert with a strong understanding and experience in public affairs and corporate communications. You are driven and self-motivated and have: 

• A proven track record of developing Corporate Affairs strategies and executing high profile campaigns that influence and engage internal and external stakeholders, including government and media.
• The ability to distil complex government policies and legislation and shape future policy.
• Confidence and expertise in managing high risk issues and crises in a global organisation.
• Strong leadership style, with ability to influence at all levels, across global markets.
• Experience taking complex messages and turning them into simple, relevant and meaningful communications for internal and external use.
• Exceptional talent and flair for written and verbal communication.
• An abundance of drive and passion, and proactive and team player – willing to roll sleeves up, comfortable dealing with ambiguity.
• Ability to work at pace
• Retail, service or FMCG industry would be advantageous
• Consumer PR experience preferable
• Experience managing external agencies

What we can offer...
We’re on a growth journey like no other; more countries, more propositions, and more opportunities for you to grow your career.  We want you to feel valued and rewarded and offer great perks and benefits:

• Car Allowance
• BUPA Healthcare and Babylon GP
• Costa Pension Scheme
• Bonus Scheme
• Group Income Protection and Life Assurance
• 50% staff discount in our equity stores, 25% staff discount in franchise stores
• Access to The Coca-Cola Company Share Incentive Plan
• 25 days Holidays

Location: Remote role with an expectation of being present in our Central London office a minimum of 2 days per week.

Costa Coffee is made up of true experts and masters of their craft who stretch their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa Coffee’s much-loved culture. 

DE&I Statement :

Here at Costa Coffee we encourage the sharing of diverse thoughts and ideas. We approach our work fearlessly and support one another to take a few risks. We learn and we grow constantly. Individuality is championed and we provide a culture where everyone feels included. You can be you at Costa Coffee.  For any reasonable adjustments and general queries please contact costa.recruitment@costacoffee.com