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SalaryAbout The Role
As a Senior Digital Communications Manager, you will play a pivotal role in delivering our corporate communications strategy. You will develop and lead our emerging Digital Communications strategy in support of our business objectives, promoting the success of Motability Operations and the Motability Scheme externally to different audiences and through different channels, protecting our reputation at all times.
Responsibilities:
- Lead the strategic growth of our digital channels – social media and corporate website – understanding the different audiences for each and how they support our corporate communications strategy objectives.
- Develop and own corporate digital assets including films and animations, and manage external creatives.
- Establish and own digital policies and training.
- Manage and direct agency partners and collaborators, including influencers.
- Act as a business partner and advisor to the immediate team and across the organisation, providing expert Digital Communications advice and guidance.
- Support the team in working with Scheme Ambassadors to develop and deliver multi-channel strategic content.
- Support and help raise awareness of our employee networks through engaging digital content.
- Line manage the social media manager.
- Work closely with the wider communications and engagement team, as well as the brand and marketing teams, to maximise opportunities to raise awareness and manage the reputation of both Motability Operations and the Motability Scheme.
- Work with the Motability charity communications team to ensure both organisations are informed and sighted on current and upcoming projects and issues as appropriate, and to maintain a positive public profile of the Motability Scheme.
- Prepare and manage appropriate budgets.
About You
- You are passionate about delivering successful Digital Communications.
- You are creative and full of ideas and have the strategic mind and focus to implement them.
- You have excellent written and verbal communication skills.
- You have outstanding interpersonal skills, enjoy working collaboratively and can build relationships across all levels of an organisation.
- You are comfortable working in a fast-paced environment, making decisions and acting on your own initiative, adapting to change and new challenges as required.
- You are a highly organised individual and possess the ability to manage multiple projects, priorities and deadlines.
- You are focussed on attention to detail and time management.
- You are inquisitive and challenge leadership when necessary.
- Significant experience working in strategic Digital Communications.
- Demonstrable experience of creating and implementing successful Digital Communications campaigns and strategies that deliver business outcomes.
- Experience in achieving targets and results, focused on organising and bringing people and resources together to achieve objectives and deliver strategies.
- Experience of directing and managing agency support.
- A keen eye for detail and excellent copy-editing skills.
- Ability to work effectively with many different external and internal stakeholders.
- Experience of preparing and managing budgets.
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
- We find solutions
- We drive change
- We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations team member, the benefits you can expect are:
- Competitive reward package including an annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- 28 days annual leave with option to purchase and sell days
- Free fresh fruit and snacks in the office
- 1 day for volunteering
- Funded Private Medical Insurance cover
- Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
- Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
- Funded health screening for over 50s
- Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
- Employee Discount Scheme with an app to save on the go
- Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
- Generous family leave policies
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
