AddressExciting Opportunity: Senior Market Interaction Administrator (12-Month FTC) in Leeds
About Engie
ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK Energy Market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.
We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.
About the role
The Senior Market Interaction Administrator will provide technical expertise to the Market Interaction Team, as well as training new starters, developing process/user process notes, allocating work within the team and supporting a number of key processes where required.
ENGIE are recruiting for a Senior Market Interaction Administrator basedin Leeds . This is a 12-Month Fixed Term Contract role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.
Key Responsibilities
- Registration (and management of losses) of customers in a timely and accurate manner, assisting with the maintenance and development of all registration systems and processes
- Ensuring that relevant agents are appointed/de-appointed within industry timescales
- Ensuring that start and end reads are received for all new gains and losses in a timely manner
- Processing Changes of Measurement Class
- Ensuring Erroneous Transfers are process within SLAs set by industry and monitored by the Performance Assurance Board
- Administrative support for Elec New Connections and changes to existing meters including energisation and de-energisation for electricity meters
- Administrative support for Electricity meter removals and full-service disconnections
- Understanding ENGIE’s contractual relationships with Meter Operators, Meter Asset Providers, Data Collectors & Data Aggregators, to ensure that contractual service levels are appropriate and met
Key Requirements
- Gas and/or Electricity industry experience and relevant Market Interaction experience is essential.
- Proven record of excellent customer service.
- Demonstrated ability to succeed in a complex and dynamic environment.
- Previous leadership experience would be desirable
- Understanding of the registration processes and interdependencies between customer setup and interfacing departments.
- Proven ability to coach and mentor colleagues in a technical subject.
- Strong communication skills and ability to build relationships with stakeholders
- Microsoft Office proficient
- Excellent time management and ability to prioritise workloads, adhering to deadlines
What benefits we offer?
Flexible Working
We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.
Bonus Programme
We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.
Life Assurance
We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.
Income Protection
Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.
Employer Pension Contribution
We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.
Healthcare Cash Plan
Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.
myENGIE
We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.
Diverse Employer
ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.
Equal Opportunity
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
