AddressExciting Opportunity: Senior Meter Asset Administrator (12-Month FTC) in Leeds
About Engie
ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.
We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.
About the role
The Meter Asset Management Senior Administrator will play an integral role within the Meter Asset Management Team, focusing on work allocation, escalations, reporting and any project driven work. They will continue to support the team in carrying out operational processes whilst ensuring training is provided where needed and support other members of the team with both internal and external escalations.
They will work closely with the Team Manager to provide reporting on areas not captured within MI and ensure the team are on track to hit year end targets and industry SLAs.
ENGIE are recruiting for aSenior Meter Asset Administratorbased in Leeds. This is a 12-Month Fixed Term Contract role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.
Key Responsibilities
- Liaising with our designated 3rd Parties on deployment for SMART/AMR Rollouts by attending operational calls to escalate any issues
- Supporting the team and our frontline customer service to resolve queries in relation to Smart and Advanced meters
- Support the team with day to day processes ensuring we are adhering to any SLAs
- Playing a key role in the roll-out of Smart and Advanced meters, ensuring we comply with Supply Licence Conditions and the commercial needs of the business
- Monitoring GSOS (Guaranteed Standards of Service) breaches and payments, completing quarterly reports for Ofgem on payments made within SLA
- Ensure the Gas & Elec Emergency Process is followed by the team and provide regular retraining sessions
- Assist the Team Manager with work allocation according to team responsibilities and level of experience, and to provide technical assistance to others ensuring that customer queries are resolved within service levels and performance targets are met
- First point of escalation within the team for queries both internal and external then managing these through to resolution
Key Requirements
- Experience within a similar role within the Energy sector, desirable
- General understanding of the Smart Metering Programme and the functionality of Smart and AMR Meters
- Strong communication skills and ability to build relationships with stakeholders
- Microsoft Office Proficient (Previous Excel based experience)
- Excellent time management and ability to prioritise workloads, adhering to deadlines
- Practical approach to problem solving with a ‘right first time’ motive
- Self-motivated and able to motivate others
What benefits we offer?
Flexible Working
We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.
Bonus Programme
We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.
Life Assurance
We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.
Income Protection
Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.
Employer Pension Contribution
We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.
Healthcare Cash Plan
Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.
myENGIE
We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.
Diverse Employer
ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.
Equal Opportunity
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
