Address End Date
Friday 15 March 2024 Salary Range
Agile Working Options
Job Description Summary
Join our fantastic Customer Service team… Job Description
JOB TITLE: Senior Fraud Customer Service Advisor
SALARY: £26,990
LOCATION: Glasgow
HOURS: Full-time
WORKING PATTERN: 4-Day Weekends pattern:
- Start time between 8am and 10.15am and end times between 5.45pm and 8pm
- Maximum of 4 out of 7 days (based on a Monday-Sunday week)
- Maximum of 75% weekend days (currently 6 weekend days in 4 weeks)
START DATE: 18th April 2024
About this opportunity
Do you want to be part of a team that makes a genuine difference to customers?
We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.
Can you imagine what a worried customer is going through when they call about unknown transactions? You'll be trained to be able to actually fix the problem, there and then, to prevent financial crime and make a meaningful difference...
You'll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).
You'll care to understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do so you'll learn to become better every day...
About us
Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…
What you'll need
There's no need for any previous financial services experience... We'll provide all the training you need around our products and services in a comprehensive 6-week programme and, when you're ready, extra training to support victims of fraud.
Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers.
You'll want to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
And you'll show the commitment to deliver on your promises and go above and beyond for your customer.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
From 1st April your cash package will increase in line with an annual review of pay.
Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
About our Atlantic Quay site...
With a passion for charity fundraising equal to the development of our colleagues careers this state-of-the-art site also has the following facilities:
- Multi faith prayer room
- On site showers and changing facilities
- A kitchenette area on each floor which is equipped with a fridge and microwaves
- Free hot beverage machines located on our 2nd and 4th floors
- Break out areas with TVs
- Free on site Wi-Fi available
- Option to join the local Sports & Social committee and get heavily discounted offers such as Cinema tickets, Theatre and fun days out across Glasgow and other locations
- City Centre location is also close to great shopping, hospitality and cultural activities
- Discounted Car Parking through using NCPParkPass App at their Central Station and Mitchell Street locations
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
