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Form of work
SalarySalary: £40,845 per annum, rising to £42,996 after 12 months in London. £36,817 per annum, rising to £38,968 after 12 months outside of London.
Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
Closing date: 9.00 on 12 February.
Shortlisting date: 13 February.
Interviews: 21 February to 23 February.
About the role
The senior membership officer role is key to supporting our 17,000 members of all shapes and sizes across the country.
You will work as an important member of a five-person team, with a focus on supporting the membership manager to build upon and deliver the membership strategy for NCVO.
This is a demanding, fast-paced role which requires good time management and attention to detail. You will have strong communication and influencing skills, especially in writing and speaking for a wide audience. You will be responsible for sharing insights on the challenges our members navigate, both internally and externally.
You will be experienced working in a membership environment. You will be an agile thinker who can use large sets of data to measure the effectiveness of membership programmes.
Your significant knowledge of the voluntary sector and sharp focus on delivering excellent customer service will help us to effectively respond to the needs of members.
Equity, diversity and inclusion
NCVO is fully committed to equity, diversity and inclusion in our sector.
We want this to be reflected in the diversity of the people who work with us. We welcome submissions from people from all backgrounds and identities.
If you have access needs or require reasonable adjustments as part of the recruitment process, please email us.
Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.
As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.
We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.
NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.
We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s Canal.
Benefits for NCVO employees
NCVO offers attractive benefits including:
- 25 days’ annual leave (for full-time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days (pro rata for part-time staff)
- the option to purchase or sell up to five more days each year
- five days’ volunteering leave (pro rata for part-time staff)
- 2.5 extra ‘wellbeing’ days off during the year
- enhanced pay for sick/maternity/adoption leave
- subsidised gym membership
- season ticket loan
- flexible working, including opportunities to work from home/off-site
- monthly homeworking allowance for permanent homeworkers
- monthly office worker allowance for those who have to work from the office on a daily basis
- generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
- training and development opportunities
- the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
- 24-hour free and confidential employee assistance programme.
We’re located a short walk from London King’s Cross station in a modern accessible building overlooking Regent’s Canal.
