Senior Housing Officer x 2

JOB TITLE Senior Housing Officer
POST NUMBER 009303 & 0009304
WEEKLY WORKING HOURS 37
SALARY RANGE £39,186 – 42,403 pa (pro rata for hours worked)
TYPE OF CONTRACT Permanent
LOCATION/HYBRID Stevenage/hybrid
ABOUT US
The Heart of a Town Lies in its People” and at Stevenage Borough Council our people are at the heart of what we do.
Our vision is to provide a 'Residents First' approach within a modern housing service. Part of the Housing and Investment directorate, Resident and Estates Services is responsible for managing the council stock of tenanted and leasehold properties, major works and statutory consultation, right to buy and other associated functions.
Stevenage Borough Council has been recognised in our delivery of excellent public services, for the best possible value for money, to the people of Stevenage. Some of those we provide services to are the most vulnerable in our society, and we care deeply about the difference we make to their lives every day.
We aim to improve the quality of life, life chances, and life choices, for all our residents in Stevenage.
We care passionately about our town and are committed to making a real difference to the lives of all our residents now, and into the future
ABOUT THE ROLE
You will play a lead role in delivering the work of the Council’s housing services for a specific area of the Borough and to effect the transformation and continuous improvement of frontline housing management across all housing tenures. You will have a solid understanding of relevant legislation with demonstrable experience of leading successful housing teams whilst being focused on the end-to-end customer experience.
Leading a team of staff, you will deliver clear and equitable leadership to motivate your team to maximise their potential as well as raising levels of customer satisfaction. You will have a strong focus on performance management and be responsible for ensuring staff deliver an efficient, responsive, and proactive service, coordinating the successful delivery of all key performance indicators within the service in accordance with relevant council policies and procedures.
This is a great opportunity for a Senior Housing Officer to assist the Resident and Estates Manager in ensuring the delivery of high-quality housing services for our residents within a performance management framework and meeting statutory requirements.
We are looking for an experienced Senior Housing Officer who wants to work in a customer-centred service. The role requires a working knowledge of housing and leasehold management, best practice, and the ability to interpret legislation into understandable guidelines. The successful candidate will be experienced in staff management and project management.
ABOUT YOU
The successful candidate will have

• committed to achieving high resident satisfaction
• an experienced housing professional with the passion and skills to succeed in this role

We are looking for someone:

• used to dealing with complex customer situations that require sound judgement skills, teamwork, sensitivity, and effective communication
• who can contribute to innovative and creative projects, policies, strategies and processes
• with strong leadership skills and the ability to motivate and develop colleagues to attain high levels of performance.

A full UK driving licence (with access to own vehicle) is desirable.
This post is subject to Disclosure and Barring Service (DBS) clearance.
OUR BENEFITS

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
  

HOW TO APPLY
For an informal discussion about this role please contact
Name: Amanda Rogers
Job Title: Resident and Estates Manager
Phone Number: 01438242242
Email: amanda.rogers@stevenage.gov.uk
Closing date for receipt of applications: 4th February 2024
Interviews will be held week commencing: 12th February 2024
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All.