Senior Infrastructure Analyst

Purpose of the job 

As ICT Manager you will manage the day-to-day smooth operations of the charity, workplace governance, operations, digital technology and procurement. You will oversee the ongoing transformation of UK Youth’s culture and processes, setting us up for growth and creating a best in class, people first, digitally enabled environment. 

You will also be responsible for operational management of ICT systems, day-to-day maintenance and upgrades to digital services, oversee and coordinate first line ICT support requests, and proactively propose digital improvements and initiatives that would support efficiency and legal compliance, liaising with external ICT support (as needed), managing cyber security and data protection, as well as process development and implementation across UK Youth. 

Who we are 

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We have influence as a sector-supporting infrastructure body, a direct delivery partner and a campaigner for social change. As outlined in our 2025 #unlockingyouthwork strategy, we believe youth work is a catalyst for change that young people need now more than ever. We play a unique role in addressing; the lack of investment into the youth sector, the lack of cross-sector understanding of how youth work makes a difference and the limited opportunities to embed effective solutions. 

We are building a movement of change; galvanising likeminded individuals, organisations, government, and businesses from all sectors, to work together and deliver system change for all young people. Together we will create a society that understands, champions, and delivers effective youth work for all. 

Key responsibilities 

• Take ownership of the ICT policies and ensure they are developed, maintained, and implemented to certify organisational and statutory compliance 

• Liaise with ICT services provider and other third-party contractors as required, ensure server backups are up to date 

• Managing and reporting on allocation of ICT budget and keep hardware and software inventory user network accounts and distribution groups up to date 

• Provide support for users of computer hardware, software, communications channels,  and networks, and any other part of UK Youth’s ICT infrastructure, and maintenance of the digital hub and suggest / implement developments or enhancements as required  

• Monitor the network anti-virus software and ensure this is up-to-date, and take appropriate action to resolve problems, monitor Windows, Server, and Software updates 

• Manage ICT data protection and coordinate internal training to staff as necessary and support the Data Protection Officer in maintaining the integrity of UK Youth’s digital data.

What we can offer you:

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: 30th January 2024 at 11:59pm (Midnight)

Interview date(s) proposed: 7th & 8th February 2024

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.