Infrastructure Support Analyst

Infrastructure Support Analyst, Microsoft, AD, Customer Service, Azure AD, VPN,

A leading provider of event management is seeking an Infrastructure Support Analyst who has some good ground within IT but wants to learn and will work within a collaborative environment.

The role:

Provide technical design and support for all aspects of end-user computing. This includes but is not limited to;

Full administration of the Office 365 application stack, specifically Endpoint Manager (Intune)Outlook, OneDrive, Teams, and SharePoint

Hardware platforms, including desktops, laptops, iPads, iPhones, printers, and scanners

Work closely with the existing team to further develop and improve the standard operating environment, ensuring all O/S versions, updates, and security patches are tested and deployed with no user impact.

Support home workers and remote working for staff and the Board using tools like Microsoft's Intune and Teams, VNC, and Cisco VPN.

Administration of user accounts via Active Directory and Entra ID (Azure AD)

Further, develop and support existing collaborative working platforms to ensure we remain current with collaborative innovations.

Build packaged applications for deployment using Microsoft Intune and Scappman.

Design technical Runbooks and Acceptance Criteria for existing and new technologies.

Joiner and leaver account management

GDPR investigations

Quarterly internal auditing

A variety of security initiative

Skills required:

The full suite of Microsoft systems, including Windows, Office, PowerShell, Group Policy Editor, Outlook, SharePoint, Teams, Defender, OneNote, Forms, Power Tools, and EndPoint InTune.

BYOD concepts and designs

Application packaging concepts and designs

AntiVirus and intrusion detection systems

Wired and wireless print management solutions

A detailed and demonstrable understanding of how Office 365 licensing works, including the different license options and what you get with them.

Practical experience supporting various hardware types, including Apple and Lenovo laptops and desktops, Apple iPhones, and iPads. in Mac, iOS, printers, and scanners.

This is an excellent opportunity to learn new skills, work within a collaborative environment, and have the opportunity to progress their career.

This position also requires you to be onsite five days per week.

Infrastructure Support Analyst, Microsoft, AD, Customer Service, Azure AD, VPN,

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.