Senior International Operations Advisor
Salary: Competitive
Location: Remote, UK
Full time
Fixed Term Contract for 12 months
IRIS Software Group is one of the UK’s largest privately held software companies. Its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time. IRIS Fully Managed Payroll, wholly owned by IRIS Software Group, is seeking an International Operations Administrator for the International division.
The Senior International Operations Advisor will report to the International Business Operations Manager and will primarily be responsible for providing the International Operation with administrative support as part of their service delivery. Role holder will work closely with operational and commercial teams within the business and external stakeholders to manage best in class client success and strict adherence to payment requirements and deadlines.
Main Responsibilities:
Maintain all required departmental/management KPI and SLA reporting accurately and timely.
Own partner charging sheet reconciliation
Maintaining accurate and timely data on CRM system
New client contract maintenance and onboarding data for new clients
Reconciliation of Implementation data
AML operational support
Implement and maintain best practices, policies, and procedures to drive client satisfaction, innovation, and revenue success.
Role holder will work closely with operational and commercial teams within the business and external stakeholders to manage best in class client success and strict adherence to payment requirements and deadlines.
Experience required:
At least 1 year experience in Operations administration/co-ordination
Experience within a Payroll/Payments industry preferred
Experience of working with multi-functional teams
Knowledge of CRM systems
Advanced excel skills
Key Competencies:
Excellent attention to detail
Client focus
Organised worker and process-orientated
Highly proficient using Excel and other programmes in Microsoft Office suite
Good written and verbal communication, interpersonal abilities
Reliable with adherence to confidentiality and data privacy obligations
Ability to work with different personality types and working styles
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.