Senior International Operations Advisor

Senior International Operations Advisor

Salary: Competitive

Location: Remote, UK

Full time

Fixed Term Contract for 12 months

IRIS Software Group is one of the UK’s largest privately held software companies. Its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time. IRIS Fully Managed Payroll, wholly owned by IRIS Software Group, is seeking an International Operations Administrator for the International division.

The Senior International Operations Advisor will report to the International Business Operations Manager and will primarily be responsible for providing the International Operation with administrative support as part of their service delivery. Role holder will work closely with operational and commercial teams within the business and external stakeholders to manage best in class client success and strict adherence to payment requirements and deadlines.

Main Responsibilities:

• Maintain all required departmental/management KPI and SLA reporting accurately and timely.

• Own partner charging sheet reconciliation

• Maintaining accurate and timely data on CRM system

• New client contract maintenance and onboarding data for new clients

• Reconciliation of Implementation data

• AML operational support

• Implement and maintain best practices, policies, and procedures to drive client satisfaction, innovation, and revenue success.

• Role holder will work closely with operational and commercial teams within the business and external stakeholders to manage best in class client success and strict adherence to payment requirements and deadlines.

Experience required:

• At least 1 year experience in Operations administration/co-ordination

• Experience within a Payroll/Payments industry preferred

• Experience of working with multi-functional teams

• Knowledge of CRM systems

• Advanced excel skills

Key Competencies:

• Excellent attention to detail

• Client focus

• Organised worker and process-orientated

• Highly proficient using Excel and other programmes in Microsoft Office suite

• Good written and verbal communication, interpersonal abilities

• Reliable with adherence to confidentiality and data privacy obligations

• Ability to work with different personality types and working styles

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.