Senior It Service Desk Engineer

An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis.

As a Managed Service Provider (MSP) based in North Shields we support companies across the UK with their IT equipment and provide cloud services, communications, and a range of related services.

You will be joining our existing team and using your skills and experience to increase our technical capabilities.

To succeed in this role, you will have a passion for IT and for providing excellent customer service, with a willingness to go the extra mile and a minimum of 4 years of professional experience in a similar role.

This is an excellent opportunity to progress your career with a well-established company!

About the Role

As a senior engineer, you will deal with complex tickets other members of the team are unable to, provide internal support via documentation and training, assist in occasional project work, and attend site visits across the Northeast and further where an enhanced level of technical expertise is required.

A company vehicle will be provided for these situations, and flexibility for working hours will be required occasionally to ensure work is completed before leaving the site (especially in the event of a major service-affecting incident).

This role will be full-time, working 37.5 hours per week in a shift pattern between 07:30 and 18:00. You will be based in our North Shields office.

Required Skills:

• Knowledge of VMWare ESXi / vSphere management
• Knowledge of Hyper-v
• MS365 administration of Exchange Online, SharePoint Online, Entra ID and Intune
• VOIP phone provisioning, call routing, and sound quality troubleshooting
• Good understanding of file / sharing permissions
• Advanced networking knowledge – IPv4, VLANs, NAT, Proxy etc.
• The right mindset to understand how a whole site fits together, from internet connection to routers, switches, and servers
• Excellent remote troubleshooting abilities, including providing verbal instructions when remote tools are unavailable
• Great communication skills, founded in being a good listener, to explain issues to stakeholders of all levels while avoiding jargon and complex terminology
• Full UK manual driving license
• Quick, accurate typing and good use of spelling and grammar
• Experience diagnosing and resolving complex technical issues

Desirable Skills:

• Experience working for a managed service provider (MSP) or similar IT support business
• Experience with a remote monitoring and management tool (such as Datto RMM)
• Professional IT certifications such as ITILv4, Microsoft MCP, MCSA or MCSE, CompTIA Network+, etc
• Client experience certifications such as Helpdesk Habits, etc
• Experience with our key vendors such as Microsoft, Google, Sonicwall, 3CX, Sophos, Acronis, Draytek and Unifi

Benefits:

• 20 days holiday, plus bank holidays and never work your birthday
• Bonus scheme paid every 6 months
• BUPA private medical care
• Use of a company vehicle

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles, including; Service Desk IT Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Technician, IT Service Desk Engineer, IT Support Engineer, 2nd Line, 3rd Line, may also be considered for this role.