Senior Manager- AMESA Network Engagement

The position of a Network Operations Sr analyst is responsible for the ongoing management of Organization’s

global Network and lead network management partners to provide 24x7 support.

The ideal candidate will have deep experience of networking technologies, such as routing, switching, wireless

networking, and security; managing heterogeneous environment & generate metrics related to Network

performance, capacity, availability, failure rates, and will also have a strong background in network performance

management, service delivery and strategic operations planning with a strong technical orientation & creative in problem solving.

• Proven experience managing various large-scale enterprise network topologies including LAN, WAN, Wireless, Network Security and IP Services.
• Expert knowledge of infrastructure components (e.g., routers, load balancers, proxy, firewalls, cloud products, compute, storage, and networks)
• Able to identify manual operational tasks and develop automation to solve problems in a modern SRE support model
• Drive the collection of performance metrics that will help drive automation, reduce network down time and enhance our decision-making capability

• This is a hands-on technical role:
• Provide tier-3 (expert level) operational support to resolve critical business issues that require deep network troubleshooting techniques and performance analysis
• Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate.

- Ensure SLAs are met

- Responsible for performance analysis, proactive troubleshooting and capacity planning for the Network platforms.

- Perform monitoring and maintenance of overall environment working with experienced team members.

- Perform change controls. Update process documentation and team portals

- Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis.

- Communicate with peers and managers regarding system issues & participate in 24x7 on-call.

- Automate operational tasks to make processes simpler and more robust.

- Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.

- Manage network service providers and matrixed resources

- Refresh heat-maps and operations plans for campus networks, and all WAN, LAN, and WLAN connectivity

-  Monitor and analyze statistical data to develop improvement plans for network and application performance

- Provide an effective network capacity plan in partnership with Network Capacity team

- Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth

• Bachelor’s degree in Computer Science/Engineering, or related qualification
• Certifications is a plus (CCNA, CCDA, CCNP, CCDP)
• Minimum 8+ years of working in a Network / Telecommunications role, with expert level experience with MPLS, SIP, IP, Wi-Fi, SD WAN, VPN, Firewalls, etc technologies
• 5+ years of management skills with the ability to develop teams and cultivate talent
• Experience of working in a multi-cultural, virtual team, across multiple geographical regions
• Experience with technologies such as: Cisco / Juniper HSRP/VRRP, VRF, VPC, VC, LACP, Fabric Path , CPPM , VPN , SD WAN , SWG.
• Extensive support of Routing Protocols/Technologies such BGP,OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast.
• Strong understanding of application communication methodologies.
• Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.
• High level of confidence and competence communicating on bridges.
• Solid background in vendor management to drive incident resolution.
• Experience with monitoring tools and strategies.
• Execute and analyze packet captures using Netscout, Wireshark and other related technologies.
• Perform or participate in complex maintenance or deployment activities

Years of experience:

• At least 8 years of detailed hands-on troubleshooting of complex large scale networks

Mandatory Technical Skills:

• Bachelor of Science or Applied Science in Computer Science, Electrical Engineering, Telecommunications Engineering, or 8 years military and/or industry experience.
• At least eight years of detailed hands-on troubleshooting of complex large scale networks
• Extremely well developed communication skills and a customer-centric attitude.
• Advanced knowledge of the following routing protocols: BGP and MPLSs.
• Advanced understanding of ACLs, prefix lists, firewalls and other security methods and best practices.
• Advanced Knowledge of DNS, DHCP, IP Provisioning and IP Management
• Ability to troubleshoot complex network related problems escalated from other organizations within the company.
• Define operational support requirements for new network related technologies and products.
• Ability to review and create technical changes for accuracy and recommend changes to support operational guidelines.
• Provide complex technical training to lower Tiered groups.
• Advanced knowledge of highly complex network infrastructures and multiple products residing on them.
• Current working ambition and or initiative towards gaining CCIE and or similar experience.
• Technology Expertise: Cisco SDWAN, network routing protocols and NextGen Architecture.

Mandatory Non-Technical Skills:

• Excellent Communicator
• Soft Skills
• Ability to work in high stress environment
• ITIL (information Technology Infrastructure library) certification

Differentiating Competencies:

• Diagnose highly complex problems and design long term fixes.
• Propose best operational practices and processes to customers, internal teams and senior management teams.
• Ensure proper follow up to highly complex fixes to include but are not limited to proposed changes in existing network design and or architectures, best practices for new project and initiatives.