AddressThe role holder manages some of the Total Rewards processes for AMESA APAC sector. Key deliverables in this role would be SLA management, Process Knowledge, Customer Satisfaction, Process Quality, Continuous Process Improvement and Escalation Management of the assigned process of the sector.
Main capabilities to manage in this role would include Job Evaluations & Salary Planning of AMESA APAC Sector.
The incumbent reports to HBS AMESA APAC Total Rewards TR Associate Manager, accountable for end to end process ownership of the sector specific countries assigned
Responsibilities- Scope & Accountability: Manage Processes and Service delivery, Service Quality, Customer Satisfaction of the below processes of AMESA APAC:
Benchmarking Processes: Job Evaluations, Salary Planning,
TR Exception Process: Off-cycle Rewards, External Offers, Incentives, Policy exceptions rewards in Focal Point etc
- Services / Operations Delivery:
Excellence in Service Delivery, Meet and Improve output of SLAs, Delivery Quality,
Stakeholders Delight, Customer Experience Enhancement, etc
Accuracy of Compensation calculations and output delivery to ensure it meets PEP Pay Philosophy / Guidelines
Drive team to create a Standard Process Documentation, Exception rules and management, handling escalations, mitigation of risks in process, productivity, efficiency
- TR Functional:
Identify and present to Sector TR Lead or as delegated to AMESA APAC TR to provide recommendations towards Policy, Guidelines, Local Practices or Strategy recommendations
Analyze gaps in process, practices, compliance, breaches or recommended practices
- People Management: (not in scope)
People Management of small team (2-3 SMEs indirect and upto 12 FTE direct), retention of Hi-Po and meet HBS site targets on people attrition, develop/growth and cross-functional development etc
Team Objectives, Performance, Coaching & Feedback and development of team to meet business expectations
- Sector Partnership/Collaboration for effective process management:
Partner with TR Ops, TR COE, Sector TR COE or HRBPs on various aspects like Continuous Process improvement, meeting sector and line manager expectations, drive SMEs towards Global process harmonization
Provide policy and program administration education/support to HR business partners on AMESA APAC Programs
Drive team to Coordinate and involve the support functions such as Payroll and Employee Services Operations, Performance Management, Talent Acquisition, other Total Rewards functions/sectors for an effective delivery and user experience and Vendor management and coordination etc
- Local Generic / Administration:
Adherene to Employing entity Policies, Guidelines, staffing, recruitment, performance documentation, leave management, system/resources procurement, local activities engagement, cross-functional engagement and partnering with local support teams etc
- Value Delivery to Business/Sectors:
Drive continuous improvement in processes through identifying gaps or errors and recommending solutions, drive efficiency with tenure and increase productivity with existing staffing for delivery value to business
Ideate and propose process improvements to Sector Lead and Process Owners towards Cost Save, Quality Improve, Customer Experience, Compliance, Automation/Digitization etc.
Qualifications- Min. Bachelor’s degree required
- 8-10 years total experience with at least 5+ years in Total Rewards for AMESA / APAC / Other international 2 years in a First line Team Manager role in a Global organization
- Should have excellent Total Rewards Functional knowledge on capabilities listed under main duties
- Excellent Stakeholder Management skills, Customer Centricity and ability to work with Senior Directors
- Should have implemented process improvements, automations, value delivery
- Good experience in Operations Management, Project Management, SLAs/KPIs/CTQs, Transitions experience from Onsite to Offsite Countries
- Highly organized and proven track of delivering results
