Senior Operations Manager - Money Operations

Hours:12 months Fixed Term Contract. 35 hours per week. Flexible hybrid working, typically 2/3 days per week in the office.Salary:£60,000 Per AnnumClosing Date:Tue, 13 Feb 2024We are looking for the newest member of the Money Operations Senior Leadership Team – a Senior Manager who has the drive and passion to help transform a critical area of our Operations, the mailroom, and make a significant contribution to the culture and direction of the overall Money Operations Department.Who Are We?Not just another building society. Not just another job.We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.In this role you will lead the transformation of mailroom operations, senior supplier management, budget oversight, technology enhancements and overall process improvemen
ts. In addition, you will lead cross departmental initiatives to improve Money Operations productivity, support customer service, department culture and innovation.What’s In It For You?Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.We have a range of other benefits available to you including;Annual discretionary bonus scheme25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 daysHoliday trading scheme allowing the ability to buy and sell additional annual leave daysMatching employer pension contribution (up to 10% per annum)Colleague mortgage (conditions apply)Salary sacrifice scheme for hybrid & electric carA commitment to training and developmentPrivate medical insurance for all our colleagues3 paid volunteering days per annumDiverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groupsWe care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membershipWhat Will You Be Doing?Set the direction for the mailroom and the path to execution, including building required business cases and securing investment.Own the cost centre and improve forecasting, increase controls and reduce costs (sizable £3m budget)Senior relationship lead including material supplier relationships. Work with procurement to negotiate and consolidate providers and look for cost efficiencies.Recommended key investment where required to ensure mailroom operations have the required technology to remain efficient and productive.To assess and introduce critical controls wh
ere necessary in the mailroom.A key decision maker in mailroom FTE requirements.Capability to support the department and act in the leadership team.What Do We Need From You?QualificationsBachelor’s degree in Business Administration, Operations Management, or related field or equivalent business experience.SkillsExceptional leadership and strategic planning skills.Strong negotiation and supplier management abilities.Financial acumen with experience managing substantial budgets.Proven track record in driving process improvements.Critical thinking and ability to make decisions through ambiguity.A proven ability to develop and maintain effective working relationships both internally and externally.KnowledgeIn-depth understanding of mailroom operations and outsourcing trends in the financial services industry.Familiarity with technology lifecycle management and advancements.Supplier management.ExperiencePrevious experience in a senior leadership role, preferably in operations management within a financial services context.Successful track record in supplier management, budget oversight, and implementing process improvements.Demonstrated experience in initiating and managing outsourcing projects.