AddressReports to: Port Manager
Vacancy Ref: 2428-SB
Contract: Permanent
Rate of pay: £15.40 per hour
Location: Kennacraig
Hours per week: 1 x 40 hours per week
Date advertised: 08 March 2024
Closing date: 22 March 2024
CalMac Ferries Limited
CalMac Ferries Limited is the UK's largest ferry operator in terms of ships and destinations served and one of the largest transport operators in Scotland.
It is a multi-award-winning ferry and port operation and ship management specialist providing essential lifeline services and logistical support to island and remote communities.
For more information, please visit our website at www.calmac.co.uk/corporate/about-us
Benefits of a career with CalMac Ferries Limited
- A rewarding career
- A competitive salary
- Excellent training, development, and career progression
- 37 days annual leave (pro-rata)
- Staff travel pass for yourself, spouse/partner, and dependents
Role Profile:
To support the Port Manager in delivering a safe and effective port and, where applicable, harbours operation, and to ensure compliance with CFL Management Systems and contractual obligations.
Principal Accountabilities
- Management of department processes should be in line with company expectations and ensuring consultation is completed with relevant process reviewers when adding, amending, deleting, and reviewing owned processes
- Banking Duties
- Controlling petty cash and change floats.
- Completing timesheets.
- Crowd control.
- Disruption management
- Rostering
- Supervision of all staff
- Dealing with customer complaints
- Collecting pier dues
- Dealing with 3rd party vessels
- Maintenance of pier
- All duties connected with vessel movements.
- Harbour management
- Reporting, management, and investigation of unsafe acts, near misses, accidents and incidents
- Ensure routine inspections, maintenance, defect management, drills and exercises are undertaken in accordance with requirements!
- Safe Management of Contractors working within Port and Harbour (including Diving) 3
- Management of department processes should be in line with company expectations and ensuring consultation is completed with relevant process reviewers when adding, amending, deleting, and reviewing owned processes.
Skills and Experience
- Computer literate, with excellent verbal and written communication skills.
- Expected to have a flexible approach to working, as shift and weekend work will be involved.
- Customer service experience: being customer focused, with a clear understanding of the customer interface and having a proactive approach to customer care.
- Cash handling experience desirable.
- Ability to work with initiative as self-starter, without supervision.
- Willingness to undertake training and continuing professional development.
- Experience in operating in a safety critical environment is desirable.
- Maritime experience desirable.
- The successful candidate must hold a full UK Driving License, have their own transport, and be able to commute to and from The Ferry Terminal on a daily basis
Our People: Values & Behaviours
To navigate the waters, ensuring life thrives wherever we are
PEOPLE FIRST
We lead by example and inspire others to give their best.
We work constructively with colleagues in a 'one team' spirit.
LOCALITY
We put the customer at the heart of everything we do.
We are accountable for our actions and performance.
BRAVERY
We demonstrate good judgement and decision making.
We act with integrity in all that we do.
The recruitment Information pack is designed to provide you with as much information as possible, relevant to the role and the recruitment process.
CalMac Ferries Limited is an equal opportunity employer; as such our selection processes are designed to promote equality of opportunity for all.
If you have any further queries, please contact HR Services by email at vacancies@davidmacbraynehr.co.uk
The Selection Process
Application
It is important that you demonstrate on your CV how you meet the essential and desirable criteria outlined within the Job Description.
Shortlisting
We will evaluate your suitability for the role by assessing your qualifications, skills and experience.
Interview
To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.
Data
If you apply for this role and your application is unsuccessful, we will, as part of the Equality Act 2010, retain your application for 1 year after the role is filled and then destroy this.
